Field Service USA 2018 | Field service | 17 April 2018 | JW Marriott Desert Springs Resort and Spa, 74-855 Country Club Dr, Palm Desert, CA 92260, USA

Cross-industry service and support executives like you clear their calendars to be at Field Service each year to share ideas for advancing all areas of service. From forward-looking keynotes to a private board room discussion amongst thought leaders with similar interest, this year we’ll discuss:

• XaaS (Everything as a Service) Business Model Transformation
• Artificial Intelligence And Machine Learning
• Digital Tools That Impact Customer Satisfaction
• Team Recruitment, Engagement, And Retention Best Practices

2018 Speakers

Ramesh Ratan
CEO Bell and Howell

Zach McGuire
Group President, MasTec

Tony Black
President, Otis Service, Otis Elevator Company

Joni Arison
Senior Vice President, Finance Services AT&T

Jeremy Jones
CIO Comfort Systems USA

Philip Luccarelli
COO Lime Energy

Curtis Hill
Senior Vice President, Customer Assurance Cisco

Christopher McHan
President, North America Neusoft Medical Systems

Matthew Duffey
Intelligent Operations Manager – L48 BP

John Regan
Vice President, Technical Field Services

Brad Haeberle
Vice President, Solution & Service Portfolio - Building Technologies

Michael Loth
Director, Technical Support & Services - North America

Kimberly Cooks
Vice President, Service Delivery & Customer Care

Charles Hughes
Vice President, Field Services

Kendra Dahlstrom
HPC & AI Strategic Projects Manager

Jon Clarine
Vice President, Product Management & Digitization

Richard Zarski
EVP, Operations, Fujitsu

David Bishop
Director, Service Operations Johnson Controls

Patrick Murray
Director, US Service — Western Region ABB

Kevin Starr
Global Program Manager Advanced Services – Oil, Gas & Chemicals

Arthur McGinn
EVP, Service Canon Solutions America

Michael Fahey
Vice President, Operations Haier America

Brian Shomber
Senior Field Technical Manager, Global Services

Viraraghavan Sudarsan
Head of Global Services - HetNet Solutions

Tammye Kelly
Vice President, Field Services - Global Managed Services Ericsson

Ron Reis
Service Director Baker Hughes, a GE company

Vasiliy Krivtsov
Director of Reliability Analytics, The Ford Motor Company

Robb Origer
Vice President, In-Home Services

Mitch Grimes
Director, Service Transformation – Global Services

John DuBay
Trane Building Services - Digital Strategies

Stephen Hillier
Vice President/General Manager, Field Services North America

Southern California Gas Company Gillian Wright
Gillian Wright

Jon Kent
Corporate Manager Field Service and Mobility

Alfredo Morate
SVP Service & Modernization Business, Latin America

R. Steven Tungate
VP/GM, Service, Supply Chain and Innovation

Jeff Blum
Senior Vice President, North America - West KONE

Steve Norgaard
VP Global Field Service Operations, DUV

Greg Lush
Vice President, Innovation EMCOR Service Mesa Energy Systems

Ryan Snellings
Vice President, Field Service & Support, Fresenius Kabi

Mike Groesch
Vice President, Services Enablement NCR

Phillip Pack
Vice President, Retail Client Operations NCR

Glenn Graves
Vice President, Centralized Managed & Support

Patrick Webb
Sales Director - Americas

Cara Fuller
Senior Director, Global Support Delivery

Joan Gilson
Senior Consultant, Work Methods & Development

Martin Fischer
Vice President, Global Service & Customer Care

Richard Carroll
Director of Warranty

Scott Patterson
Director of Service & Aftermarket Sales Grundfos

Gary Johnson
VP Global Technology, Optimization and Business

David Douglas
Director, Global Field Service

Wayne Farmer
Senior Director, Field Service Operations

Paul Davy
Senior Global Director, Instrument Service Group

Douglas Roth
Director, Global Service Partner Management & FLM Operations

Michael Stamler
Senior Director, Customer Success Strategy & Offering Autodesk

Joseph Lang
Senior Vice President, Service - Region 4 Comfort Systems USA

Scott Tarran
Director, Service Operations Bruker AXS

Cliff Rees
Vice President, Field Services Hughes Network Systems

Navin Mehta
Senior Vice President, Global Services Polycom

George Hubert
Director of Information Technology

Robert Gillette
Director of Product Support STULZ USA

Ross Brewer
National Service Director Belimed

Tad Drescher
Corporate Manager, Field Services CableONE

Roy Dockery
Vice President, Field Operations

Nir Galpaz
Vice President, Customer Lifecycle & Success Mitel

Mark Hessinger
Vice President, Global Customer Services 3D Systems

Vu Tran
Vice President, Operations 3D Robotics

David Saunders
Senior Vice President, Market Development - Global

Tim Spencer
Senior Vice President & General Manager, Service

Pat Crespin
Director, Professional Services

Linda Magrath
Senior Director, Customer Success

Nick Chang
Vice President, Global Customer Success & Technical

Dave Carlsen
Director of Field Service

Roger O'Connor
Vice President, Product Support

Marc Brown
Vice President, Service & Operations

Chris Westlake
Vice President & General Manager, Services & Electrical Businesses

Adam Nebeker
Vice President, Field Service

Steve Meyers
Director of Retail Field Services

Yaron Bartal
Vice President, Global Business & Services

Neil Senior
Vice President, Customer Success Mimecast

Peter Officer
Business Team Leader – Aftersales

Art Gairo
Senior Vice President, Customer Operations

Valt Vesikallio
Senior Vice President, Global Services

Ryan Brewer
Director, Commercial Services

Jason Flores
Director of Customer Success

David McCoy
Director, Technical Service Ariel Corporation

Dario Samarzija
Technical Support Team Lead, EMEA Alfresco

Christopher Dann
Director of Ink; Service Manager

James Joyner
Vice President, Corporate Excellence

Raul Aguirre
Director of Service Coachella Valley Water District

Gerald Norz
Vice President, Global Customer Service B&W MEGTEC

Chris Grant
Executive Vice President, Field Services Goodman Networks

Scott Steinberg
Change Management Expert, Futurist, and CEO

Tom Bright
Chief Executive Officer Field2Base

Vivek Joshi
Chief Executive Officer & Founder Entytle

Lonny Oswalt
Chief Executive Officer MobileFrame

Alvaro Pombo
Chief Executive Officer ProntoForms

Steve Wellen
Chief Executive Officer FieldAware

Scott Berg
Chief Operating Officer ServiceMax from GE Digital

Paul Buttery
Consultant, ContactEngine

Stacey Epstein
Chief Executive Officer, Zinc

Jonathan Ralphs
Founder & CEO, Infomill

Shahar Chen
Chief Executive Officer & Co-Founder, Aquant

Mynul Khan
Founder & Chief Executive Officer, Field Nation

Arka Dhar
Co-Founder & CEO, Zinier

Jereme Pitts
Chief Operating Officer Librestream

Assaf Melochna
Chief Operating Officer & Co-Founder Aquant

Kyle Buzzard
Co-Founder & Chief Operating Officer Techadox

Samir Gulati
Chief Marketing Officer ServicePower

Mynul Khan
Founder & Chief Executive Officer Field Nation

Scott Sobera
Senior Vice President, Sales Help Lightning

David Troll
Senior Vice President, Sales & Customer Operations Glympse

Sanket Akerkar
Senior Vice President, Worldwide Fleet and Insurance Business, Nauto

Steven Caldwell
Vice President, Business Transformation PTC

David Schulze
Vice President, Business Development Cognito iQ

Sean Everett
Vice President, Business Development, RealWear

Patrice Eberline
Vice President, Global Customer Transformation

Lubor Ptacek
Vice President, Product Marketing

Shannon MacKay
Vice President, Latitude Rugged, Dell

Matt Firlik
Vice President, Marketing, RealWear

Steve Andrew
Vice President, Marketing, IFS

Sarah Hatfield
Vice President, Product Management & Client Solutions, OnProcess Technology

Paul Hesselschwerdt
Partner, Global Partners

Rob Simons
Area Vice President, Customer Experience Cloud, Oracle

Paul Whitelam
Vice President, Product Marketing

Jeff Bonnell
Vice President, Industry Solutions

Steve Smith
Vice President, Strategic Industries

David O'Leary
Vice President, Service Parts Logistics and Returns UPS

Stephen Fioretti
Vice President, Service Cloud Strategy Oracle

Manas Pattanaik
Managing Director, Energy Services PwC

Venki Subramanian
Senior Director, Product Management Service Now

Mark Bloom
Senior Director, Strategy & Operations

Peter Bertell
Director, National Business Development – MFG/HiTech

Mark Brewer
Global Industry Director, Service Management, IFS

Dan Miller
Director of Industry Solutions – Manufacturing AT&T

Amanda Lowe
Director, Product Marketing, Wind River

Chris Murdock
Director, Business Development, Atheer

Sarah Nicastro
Publisher/Editor In Chief, Field Technologies Sarah Nicastro

Adam Wooderson
Senior Account Executive, Upskill

Cody White
Director, Customer Success, Atheer

Mike Ross
Director, Product Strategy, Baxter Planning Systems

Ted Steffner
Director, Business Development

Jeff Coleman
President, National Accounts, Comfort Systems

Erik Lindholm
Head of Product Strategy Syncron

Michael Mendoza
Field Service Practice Lead Hitachi Solutions America

Salvatore Amaduzzi
Manager, Partnership and Internationalization, OverIT

Ben Vollmer
Global Field Service Lead Microsoft

Ismael Chivite
Senior Product Manager Esri

Stephanie Knosp
Sales Engagement Manager Upskill

Ivan Moore
Chief Operating Officer, Jolt Consulting Group

Yamina Hibbard
Global Asset Manager, Halliburton

Amy Warren
President, ReadiVets

Michael Blumberg
Founder & President, Field Service Insights

David Nedohin
President, ScopeAR

Bill Pollock
President & Principal Consulting Analyst, Strategies For Growth

Laura Flores
Market Manager, Field Service Solutions DSI

Andrea Bach
Senior Solutions Consultant Trimble

David Giannetto
Chief Operating Officer Astea

Gary Brooks
Chief Marketing Officer Syncron

William Patton
Executive Director, Business Development

David Schauble
National Sales Manager FedEx

Tom DeVroy
Senior Product Evangelist IFS

Tom DeVroy
Senior Product Evangelist IFS

Sara Mueller
Portfolio Director, Program Development

Eric Clopper
Director, Global Services Logistics & Labs, F5 Networks

Rama Sreenivasan
CEO, Blitzz

2018 Sponsors

• Adrian Steel
• AMA
• AnswersAnywhere
• Aquant
• Astea
• AT&T
• Atheer
• Baxter
• Bell and Howell
• Blitzz
• ByBox
• Click Software
• Cognito iQ
• CompuCom
• Contact Engine
• Coresystems
• Dell
• Device Magic
• DiabSolut
• Dispatch
• DSI
• EasyTerritory
• Entytle
• Field Nation
• Esri
• FedEx
• Field2Base
• FieldAware
• Fieldbit
• Fluke
• Global Partners
• Glympse
• Gomocha
• Goodman Networks
• Help Lightning
• Hitachi Solutions America, Ltd
• HP
• Hso
• IFS
• Interplay Learning
• Jolt Consulting
• KORE Wireless Group
• Librestream
• Microsoft
• Mize
• MobileFrame
• Nauto
• Network Global Logistics
• OnProcess Technology
• Oracle
• OverIT
• Pegasystems
• PowerObjects, an HCL Technologies Company
• Praxedo
• ProntoForms
• PTC
• Pwc
• Realwear
• Resco
• Salesforce
• ScopeAR
• ServiceMax
• ServiceNow in Customer Service Management
• ServicePower
• Service Strategies
• Starr & Associates
• Syncron
• Techadox
• Timing
• Toshiba
• Trimble
• UPS
• Upskill
• Verizon Connect
• Wind River
• WorkMarket An ADP Company
• Zendesk
• Zinc
• Zinier