Financial Services Customer Experience Conference 2024 | Financial Services Conference | 4 June 2024 | De Vere Grand Connaught Rooms, 61-65 Great Queen St, London WC2B 5DA, UK

Connected Customer Journeys That Drive Outstanding Omni-Channel Experiences:
• Achieve seamless end-to-end journeys to drive customer experiences that maximise loyalty and satisfaction.
Leverage Shifting Customer Behaviours, Needs & Expectations:
• Adapt to changing needs and demands to master value-driven and tailored customer experiences
Practical & Proven AI Adoption & New Tech Advances:
• Capitalise on the latest AI and tech advancements to boost operational efficiencies and seamless customer experiences.
Cultivating Truly Customer-Centric Cultures:
• Place customer needs at the heart of your organisational strategies to guarantee gold-standard customer experiences.
Maintaining An Authentic & Meaningful Human Touch:
• Exceed expectations and drive streamlined experiences by finding that vital balance between the digital and human touch
Harness Data Insights & Prove ROI:
• Unlock critical customer data and insights to tailor CX strategies and accomplish impactful bottom-line results
Implement Top-Notch CX Strategies Across Financial Services:
• Leverage data-first and customer-centred strategies for exceptional customer experiences that deliver real results
Winning Customer Loyalty Strategies That Drive Retention:
• Implement insight-driven loyalty strategies certain to build company-consumer relationships and power retention rates
Data-First Hyper-Personalisation Across Financial Services:
• Power tailored and personalised strategies to boost engagement, elevate experiences, and impact the bottom-line
Critical Customer Security & Privacy Principles:
• Increase consumer trust by creating customer experiences built on security and privacy

10 Reasons Cannot Be Missed:
• Targeted and tailored agenda curated in collaboration with brand-side CX and UX pioneers
• Industry-led networking and collaboration opportunities
• Open forum to ask your questions! Q&A with three engaging panel discussions of inspirational CX, UX, and customer communications professionals
• Quality speaker faculty: no pitching, just practical takeaways
• Exclusive insights! Same-day takeaways from leaders across customer strategy, customer and client experience, digital design and much more!
• Proven participant return on investment with actionable takeaways and in-depth case studies
• Temperature-check the room with interactive voting and anonymous polling throughout the day
• Inspiration and insights from the top fintech companies across the UK
• Top experts and senior line-up from across leading financial institutions
• The most valuable ONE day you will have out of the office in 2024

2024 Speakers

Sharniya Ferdinand
Enterprise Community Strategy Director, NatWest

Umang Sota
Head of Product – SMB, Checkout.com

Clive Head
Customer Engagement Squad Lead, Santander

Brian Stewart
Global Head of Customer Insight, Digital Experience & Analytics, AXA Investment Managers UK Limited

Jo Overton
MD Customer Propositions & Strategy, Business & Commercial Banking, Lloyds Banking Group

Sam Nixon
Head of Propositions, Aviva

Ross Cameron
Head of Regulatory Developments, Natwest

Mark Allaway
Customer Insight Specialist, Moneybarn

Samuel Fabayo
Senior Product Designer, Monzo Bank

Gerald Pullen
MD, Business Transformation & Optimisation, Concentrix Catalyst

Danielle Battleson-Porterfield
CX- Executive Director, JP Morgan Chase & Co.

Natalie Fuller
Head of Customer Marketing & Communication, Cashplus Bank

Glyn Keachie
Head of Customer Service & Operations, NatWest

Gabriel Ross
Head of Customer Strategy, Home Protect Insurance

Matthew Elliot
Co-Founder, Nivo

Nina Tropeano
Head of Experience Design, Lloyds Banking Group

Matthew Baxter
Head of UX & Design, Deutsche Bank Accounting

Gareth Johnson
Head of Digital Client Experience, Brewin Dolphin

Anu Bailey
Director of Customer Strategy, Leeds Building Society

James Fletcher
Head of Customer Insight & Analytics, Santander UK

Scott Smith
Managing Director, Head of Client Experience Transformation, BlackRock

Daniel Bunton
Head Of Customer Support, Cleo

Hamish Wood
VP, Customer Success UKI, GoCardless

Hakan Isik
Global Head of User Experience, Citi

Kevin Murphy
Chief Operating Officer, NatWest Roostmoney

Mike Davies
Head of Business Development, Yorkshire Building Society

2024 Partners

• Adare SEC
• Atto
• BVA BDRC
• Esendex
• Concentrix
• House 337
• MoEngage
• Nivo
• Puzzel
• Telesign