Financial services in 2022 and beyond: Embracing technology 2021 | The Economist | 30 September 2021 | Webinar

Across all industries companies are adopting technology at a pace never seen before, and financial services are no exception. As more people work remotely and make financial decisions and transactions from their devices, the digital transformation of banks and other financial firms can no longer be put off. The rapid acceleration of change has spawned entirely new portfolios of products and services in fields such as mobile banking, online investment and digital payments.

New technologies aim to improve efficiency, service quality and customer experience. If their adoption is done well, it could help the financial industry create innovative solutions, develop new business models and target new markets. Tapping the potential of application programming interfaces (APIs) and the cloud, and using data to create bespoke solutions, could ensure investment in digitisation delivers a good return. Further, financial institutions can better target potential consumers and market their products and services with the help of artificial intelligence.

Are the forces driving tech adoption likely to last? How can firms benchmark their progress, and the improvements they have made, against that of their competitors? Where are the pain points and how can they be avoided? Eighteen months into the pandemic and the accelerated transformation it has brought about, what destination do people have in mind, and what must be done to get there?

Key agenda points
The Economist’s Financial services in 2022 and beyond: Embracing technology webinar brings together a rare cast of digital experts and implementers of technology in the financial industry to discuss the digitisation of finance and analyse:
• What is causing the accelerated adoption of new technology in the financial industry and what impact has technology had on financial services so far?
• What are the risks associated with tech adoption, and how can organisations make sure that adoption is worth the cost?
• Can data interoperability be adopted across the industry or will data remain siloed within organisations?
• How can organisations embrace the “open API” ecosystem to establish a competitive advantage?
• How can financial institutions use and monetise data securely and effectively?
• What are the ways to further align IT with business strategy and outcomes?

2021 Speakers

Monica Caldas
EVP and Chief Information Officer - Global Retail Markets, Liberty Mutual Insurance

Richard Harmon
Vice President, Global Head of Financial Services, Red Hat

Michael Ruttledge
Chief Information Officer, Citizens Bank

MODERATOR:

Matthieu Favas
Finance correspondent, The Economist

2021 Sponsor

• RedHat