Online Event

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Event Date Thu Nov 18 UTC (11 days ago)
In your timezone (EST): Thu Nov 18 5:30am - Thu Nov 18 11:35am
Location Online Event
Region All

Find out how financial organisations are optimising the way they commission, use and embed insight to deliver customer centric strategies. Hear the latest insights into the attitudes, behaviours and needs of financial consumers in 2021, revealing potential growth opportunities for financial providers and informing better engagement and communications with customers.

• Nurture holistic insight cultures and break the traditional boundaries of market research
• Use agile insight delivery to respond better and faster to changing customer challenges
• Develop insight led strategies to improve engagement and communication with diverse audiences
• Understand financial consumers’ journeys and improve the customer experience
• Capture attitudinal and behavioural insights using a range of methodologies


2021 Speakers

Fiona Blades

Paul Smith
Director of Customer Insight, NatWest Group

Ian Goulding
Head of Insight Operations, NatWest GroupMeghan Oliver, Director, Savanta

Max McEwan
Associate Director, Savanta

Gergana Tomova
Senior Associate, Financial Conduct Authority

Jennie Emmerson
Research & Performance Insights, Chief Customer Office, Lloyds Banking Group

Stephanie Mensah
Financial Services Qualitative Director, Ipsos MORI

Monique Centrone
UK Semiotics Lead, Ipsos MORI

Charlotte May
Group Head of Customer Research, L&G

Odoga Treviño
Social Media Research & Analytics Manager, MAPFRE

Elisha Temminck
Associate Director, Walnut Unlimited

Sara Sheridan
Director of Insight & Research, ClearScore

Matt Blowers
Customer Insight Lead, NatWest Group

Joe Sauer
Senior Vice President Managing Director, UK & EU, Sentient Decision Science

Paul Child
Senior Business Director, InSites Consulting

Roger Faulks
Markets and Customer Insights Manager, Zurich Financial Services