Franchise Customer Experience Conference 2024 | Bizzabo | 16 June 2024 | InterContinental Buckhead Atlanta, an IHG Hotel, 3315 Peachtree Rd NE, Atlanta, GA 30326, USA

Technology, marketing and economic trends are changing customer experience expectations like never before. Today, choosing the right strategies, tools and partners is mission-critical to brand growth.

That’s why we created this Conference; to deliver a learning and networking event for franchise executives responsible for experience management of multiple types of customers within the unique franchise model.

This conference delivers insight and inspiration for leaders who serve consumers, franchisees, and employees in a time of rapid change. A unique event and agenda created to help franchise leaders best leverage marketing, operations and technology resources for brand success.

Who should Attend:
• Marketing, operations and technology leaders
• Brand leaders
• Emerging franchisors
• Franchise ce os, presidents & chief revenue officers

Why Attend
Growth-Focused Content:
• With input from our advisory board of franchise marketing, operations, and technology leaders, we’ve created an agenda built for an outstanding experience – for you and your customers. It’s all about bringing together our community to learn best practices, share challenges and go home with winning ideas for growth and customer success.

Networking for Growth:
• This unique conference is where you’ll meet the leaders who are driving success and innovation for consumer, franchisee, and employee success. Attendees represent a who’s who of franchise executives willing to share their ideas, successes and strategies.

Innovation Awards + The AFMR:
• You won’t want to miss the Franchise Update Media Innovation Awards in marketing, technology, operations and human resources – and hearing from the overall award finalists from the stage. You’ll also be the first to preview insights from the Annual Franchise Marketing Report (AMFR), the industry’s leading benchmarking resource for marketing insights.

Sponsor Product and Service Solutions:
• Our sponsor networking area is the place to learn about the newest and most effective solutions for supporting faster brand growth and customer success. Don’t miss the opportunity to meet vendors focused on helping you optimize your team’s effectiveness in improving the customer experience.

2024 Speakers

KEYNOTE SPEAKER:

Mike Walsh
CEO, Tomorrow

SPEAKERS:

Ryan Aschauer
Chief Information Officer, Floor Coverings International

Clarissa Bradstock
CEO, Any Lab Test Now

Jennifer Brandeen
COO, International Franchise Association

Judd Campbell
Director, Real Estate and Store Development, Batteries Plus

Jeffery Downs
Managing Director, Franklin Covey

Rob Elliot
EVP, Marketing, Hungry Howie's

Brenda Elpers
SVP, Operations, Chick N Max

Ryan Farris
COO, AlphaGraphics

Katy Fetters
VP, Experience, Perspire Sauna Studio

Michael Forrest
Market Director, Celebree Schools

Will Fraker
VP, Brand & Performance Marketing, The Good Feet Store

Rachel J.C. Fu
Chair and Professor, University of Florida Department of Tourism, Hospitality and Event Management

Eric Haberacker
Director of Digital & Social Media, Hand and Stone Massage & Facial Spa

Jennie Hong
Owner, Floor Coverings International

Darrell Johnson
CEO, FRANdata

Kristin Kidd
VP, Operations, The Lash Lounge

Mike Mann
VP, Franchise Services, Freddy’s Frozen Custard & Steakburgers

Alex Moore
Director, Media & Vendor Relations, Home Franchise Concepts

Barbara Moran-Goodrich
CEO, Moran Family of Brands

Jason Moss
VP, Store Development & Training, Batteries Plus

Kristen Pechacek
President & CEO, MassageLuXe

Alex Pericchi
VP, Operations, PuroClean

Laura Rice
CMO, Celebree Schools

Mike Rotondo
CEO, Altitude Trampoline Parks

Sue Sauer
COO, Royal Aloha Franchise Company

Lindsay Simpson
CMO, Athletic Republic, The Dog Wizard, Moxy Executives

Scott Snyder
CEO, Royal Aloha Franchise Company

Anna Tauzin
Fractional Head of Marketing, Big Chicken

Therese Thilgen
Co-Founder & CEO, Franchise Update Media

Sharon Villegas
CRO, Re-Bath

Julianna Voyles
Senior Director, Franchise Operations, Jeremiah's Italian Ice

Larisa Walega
CGO, Ziebart International Corporation

Erin Walter
VP, Brand Marketing, Freddy's Frozen Custard & Steakburgers

Doug Willmarth
President, MOOYAH Burgers, Fries & Shakes

2024 Sponsors

PLATINUM SPONSORS:
• Answerconnect
• Baesman

GOLD SPONSORS:
• Consumer Fusion
• Hot Dish Advertising
• Prisma
• Webpunch
• Xpressdocs

OPENING KEYNOTE SPONSOR:
• ChoiceLocal

BREAKOUT VIDEO SPONSOR:
• The Zest Lab

SILVER SPONSORS:
• ActiveCampaign
• AG Enterprise
• All Point
• Arkadas Group
• Ask Nicely
• Balihoo
• Clayton Kendall
• Curious Jane
• DevHub
• Eulerty
• EZee Assist
• Franchise Customer Experience Certification
• Franconnect
• Fran Data
• Higher Visibility
• Ipost
• Ironside
• Jobber
• Konnect
• Listen360
• LocaliQ
• Location3
• Lowen Franchise Solutions
• Mission Disrupt
• Online Image
• Promotex
• Qualifyi
• Regroup
• Replicant
• RocketBarn Marketing
• Scorpion
• Serviceminder
• Snapcom
• Sneeze.It
• Social Made Simple
• Sound Hound AI
• Vendasta
• Vox-Pop-Uli
• VYA
• Benetrends Financial

TOTE BAG SPONSOR:
• Promo Republic

COFFEE BREAK SPONSOR:
• Adplorer

CONFERENCE HANDBOOK:
• LearningZen

REGISTRATION DESK:
• CareerTopia

LANYARD SPONSOR:
• Bright Pink Agency

SNACK BREAK SPONSOR:
• Citrin Cooperman

BRONZE SPONSORS:
• Awarity Intelligent Digital Advertising
• BizCom Associates
• Callcenter Today
• Cinch
• Clicktecs
• Fish Consulting
• Franchise Supplier Network
• McKAY Advertising Activation
• Suttle Straus
• Zoom1