Fraud Surveillance in Today’s Hybrid Banking Environment 2021 | ABF Events | 22 September 2021 | Virtual Event

Since the beginning of the pandemic, OCBC Bank has been utilising a new type of fraud surveillance and detection technology, that has seen a significant uptick in both operational outcomes and positive customer experiences. The phased deployment, in partnership with the team at SAS, involves a centralised solutions model that leverages a combination of flexible data and network analytics, as well as cutting-edge surveillance techniques.

The system is able to monitor all customer activities and transactions, giving OCBC’s staff the time and confidence to concentrate on greater value-adding activities for their customers. Not only that, OCBC prevented some $20 millions worth of fraudulent transactions in the first year of the system and also recovered millions more from intense analysis of previous activity.

In this exclusive, 60-minute webinar, presented in partnership with Asian Banking and Finance, leaders from both SAS and OCBC will share on their implementation journey of this real-time technology, from the initial pilot programmes through to the multi-country rollout across several Asian markets.

Delegates will also learn how similar technology and strategies can be implemented across banks throughout the region, regardless of their position on their digitalisation journeys.

2021 Speakers

Steve Bennett, Ph.D.
Director, Public Sector and Financial Services Practice, SAS

Manisha Khanna
Head of Financial Services, Customer Advisory, SAS

Alex Kwiatkowski
Advisory Industry Consultant, Global Banking Practice, SAS