Future of Digital Customer Experience for Businesses 2024 (US 2nd Edition) | Group Futurista | 9 July 2024 | Virtual

In today's retail landscape, the digital customer experience (DCX) is the North Star guiding businesses toward success. Over 87% of shoppers begin their product searches online, and they expect nothing short of a seamless, personalized journey. The future of retail is unfolding before our eyes, where data-driven insights and innovative technologies redefine the shopping experience.

Moreover, AI-driven personalization is redefining the DCX. Retail giants are leveraging machine learning algorithms to curate product recommendations tailored to individual preferences, achieving an astonishing 30% increase in sales in some cases. Chatbots and virtual assistants are taking customer support to new heights, providing real-time assistance and speeding up query resolution. Talking about contactless shopping, which became a necessity during the global pandemic but is now a preferred choice for many, Mobile payments, QR codes, and cashierless stores have revolutionized the checkout process, making it faster and safer. Contactless payment usage grew by 150% in 2020 alone.

Join global leaders as they unveil cutting-edge strategies and innovations, backed by data that tells us that 76% of consumers now expect personalized experiences. Don't miss your chance to shape the future of retail!

What to expect:
• Digital Sessions - Connect, listen and learn with our live digital sessions.
• Digital Panel Discussions - Conversations and deliberations that are contagious
• Digital Network - Network Digitally with industry leaders across the globe
• Virtual one to one meeting - Effective one-on-one meetings are a powerful tool to connect and close the deals with your leads

Discussion Points:
• Designing a Seamless Omnichannel Customer Journey.
• Leveraging Artificial Intelligence for Personalized Digital Experiences.
• Optimizing User Experience through Responsive Web Design.
• Harnessing Customer Data for Enhanced Digital Engagement.

2024 Speakers

Mark Levy
VP, Customer Experience, Frontier Communications

Erin Foley
Demand Generation Manager, Akeneo

Allastair Meffen
Customer Success Executive, Independent

Siva Mohanraj
Product Strategy & Insights Manager, ex-Amazon, ex-Apple

Parmeet Kaur
VP Customer Centric Engineering and Global Technical Support, Couchbase

2024 Sponsor

PLATINUM SPONSOR:
• Akeneo