Hilton Hotel
Hilton Hotel, 488 George St, Sydney NSW 2000, Australia

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Event Date Mon Jun 17 AEST - Tue Jun 18 AEST (over 2 years ago)
In your timezone (EST): Sun Jun 16 5:30pm - Tue Jun 18 3:30am
Location Hilton Hotel
488 George St, Sydney NSW 2000, Australia
Region Americas

Customer experience management is at the top of the Australian CEOs agenda and the core part of organization’s digital transformation program. Leaders across every part of the organization are claiming to place experience at the center of their strategies, but very often the perceptions of ‘good’ customer service vary greatly between organizations and their customers. Therefore, selecting the right technologies and new business models that deliver seamless customer experience, and effective use of data are critical elements of your end-to-end CX strategy, to gain customer trust and achieve desired business goals.

Customer experience concerns everyone from the CEO to the CMO and even the CIO. Emerging technology, customer-centricity and effective use of customer data are critical elements to ensuring your CX strategy is as powerful as possible in a competitive and digital landscape. At Gartner Customer Experience & Technologies Summit 2019, you’ll find comprehensive coverage of today’s top priorities for CX leaders.

• Deliver a seamless experience, regardless of the channel a customer chooses to use
• Develop a clear CX vision and strategy in your organization
• Understand how to use artificial intelligence to deliver a fantastic experience
• Unlock the real business value in your customer data
• Elevate CX through customer journey design and monitoring
• Provide personalized customer interaction across a multichannel environment
• Design B2C and B2B CX strategies with “moments of truth”

Whether you are the head of your department looking to improve your leadership skills or a customer experience professional who needs practical advice to advance your strategy, you’ll find the program for you at this conference.


2019 Speakers

Emma Harrington
Chief Customer Officer, The NRMA

Kylie DeCourteney
Chief Customer Officer, Service NSW

Mark McCrindle
Award-winning Social Researcher and Best-seller Author, Principal of McCrindle Research

Dan Gregory
Leadership and Behavior Speaker, Author and Social Commentator, Co-founder and CEO of The Impossible Institute

Jason Perera
Head of Customer Experience ANZ, Techtronic Industries Australia

Olive Huang
Research Vice President, Gartner

Ed Thompson
Vice President Distinguished Analyst, Gartner

Don Scheibenreif
Distinguished VP Analyst, Gartner

Richard DeLisi
Vice President, Advisory, Gartner

Sponsors & Partners

2019 Exhibitors

• Verint

• 8x8
• Appian
• Genesys
• Mitel
• Nice
• Opentext
• Oracle
• Pega
• Quadient
• ServiceNow
• Zendesk

• Avanade
• Bold360
• Dimension Data
• Empired
• Freshworks
• Lucidworks
• Maritz CX
• Nexmo
• Noble Systems
• Reputation
• Serenova
• Touchpoint