Gartner Customer Experience & Technologies Summit 2020 - Tokyo | Gartner Inc. | 12 February 2020 | Tokyo Conference Center Shinagawa, Japan, 〒108-0075 Tokyo, Minato City, Konan, 1 Chome−9−36 アレア品川3F-5F

Venue
Tokyo Conference Center Shinagawa
Tokyo Conference Center Shinagawa, Japan, 〒108-0075 Tokyo, Minato City, Konan, 1 Chome−9−36 アレア品川3F-5F

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Event Date Thu Feb 13 JST - Fri Feb 14 JST (almost 5 years ago)
In your timezone (EST): Wed Feb 12 10:45pm - Fri Feb 14 2:25am
Location Tokyo Conference Center Shinagawa
Japan, 〒108-0075 Tokyo, Minato City, Konan, 1 Chome−9−36 アレア品川3F-5F
Region APAC
Details

Customer experience (CX) initiatives involve all executives in your organization from CEO to CMO and even CIO. This is because new technologies, customer-centric approach, and customer data utilization are essential elements for enhancing CX strategies in a highly competitive digital environment. And, CX will become increasingly important as the declining birthrate and aging population continue to cause labor shortages and a decline in customer volume in Japan and have a significant impact on the entire economy.

Gartner Customer Experience & Technologies Summit provides complete and future-proof recommendations on top priorities for CX leaders.

Expert advice
Meet with Gartner experts to learn about the latest strategic trends and explore how these insights can be applied to achieve your mission-critical priorities.

Thought leadership
Get inspired by visionary leaders who have unique perspectives on business, technology and life.

Peer networking
Expand opportunities through networking and discover answers to shared challenges face-to-face.

Speakers

2020 Speakers

GARTNER KEYNOTE:

Michael Chiu
Sr Director Analyst, Gartner

Kensuke Kawabe
Sr Director Analyst, Gartner

Nadine LeBlanc
Sr Director Analyst, Gartner

Don Scheibenreif
Distinguished VP Analyst, Gartner

GARTNER EXPERTS:

Melissa Davis
Sr Director Analyst, Gartner

Yuichi Isoda
Sr Director Analyst, Gartner

Brian Manusama
Sr Director Analyst, Gartner

Gene Phifer
Distinguished VP Analyst, Gartner

Ed Thompson
Distinguished VP Analyst, Gartner

Theodore Travis
VP Analyst, Gartner