Generative AI in Customer Service: Deployments, Pilots, and Best Practices 2023 | Gartner | 24 July 2023 | Online
Venue
What is Qwoted?
Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.
| Event Date |
Tue Jul 25 UTC (over 1 year ago)
In your timezone (EST): Mon Jul 24 8:00pm - Mon Jul 24 8:00pm |
| Location | Online |
| Region | All |
Details
However, many of these solutions are not yet ready for production use. The areas undergoing change include operational improvements, agent performance, application design, self and assisted service, journey design and development, and user experience monitoring. With all of these opportunities and areas being impacted, how can enterprise planners effectively develop their roadmaps? This complimentary webinar will review emerging generative AI use cases and deployments, vendor approaches, and examples of successes and failures. We will also provide guidance to enterprises on how they should plan their roadmaps, and what they should prepare in terms of underlying data and organizational changes to best leverage these opportunities.
• Understand the current and future state in customer service
• Gain lessons from current deployment failures, successes, and risks
• Learn how enterprise planners should develop their roadmaps
Speakers
2023 Speaker
Bern Elliot
Distinguished VP Analyst, Gartner