Global Digital Transformation & Customer Experience Summit 2023 | Conferenzia World | 29 November 2023 | Hotel nhow Berlin, Stralauer Allee 3, 10245 Berlin, Germany
Venue
Hotel nhow Berlin
Hotel nhow Berlin, Stralauer Allee 3, 10245 Berlin, Germany
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| Event Date |
Thu Nov 30 CET - Fri Dec 1 CET (about 1 year ago)
In your timezone (EST): Wed Nov 29 6:00pm - Thu Nov 30 6:00pm |
| Location |
Hotel nhow Berlin
Stralauer Allee 3, 10245 Berlin, Germany |
| Region | EMEA |
Details
Digital transformation is a permanent state of evolution which is forcing companies to change their business models and adapt to the new market reality. Moving your company forward in the wake of the post-pandemic era has now become more essential than ever.
In a world of AI, automation and new channels, what do your customers really want? In a digitally transformed economy, customers are empowered to make the rules, engage on their own terms and challenge organizations with the most complex of expectations. What does the future of CX look like with this in mind?
Speakers
2023 Speakers
Karl Hausdorf
Head of Customer Experince, Fujitsu
Jens-Ole Boelsen
Head of Customer & User Experience, Otto Group
Natacha Bouaziz
Global Head, Roadside Assistance
Audrey Parance
Cross Channel Customer Engagement and Tracking Manager, McDonalds
Marcus Nessler
Head of Customer Experience, Samsung
Elisabet Sanchez
Head of Marketing Omnichannel Strategy & Customer Experience, Nissan Motor Corporation
Ledi Lapaj
Director of Customer Experience, Bank al Etihad
Sponsors & Partners
2023 Sponsors
• OnlyOffice
• Tenios
• Uberall