Handling Reg E Disputes Confidently & Compliantly 2024 | Community Bankers Webinar Network | 21 March 2024 | Webinar
Venue
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| Event Date |
Thu Mar 21 PDT (9 months ago)
In your timezone (EST): Thu Mar 21 3:00am - Thu Mar 21 3:00am |
| Location | Webinar |
| Region | Americas |
Details
Most consumers know that they can contest unknown or incorrect EFTs. Do you know how to handle these disputes? What are your responsibilities to the consumer? What timelines are involved? What is your institution’s liability? Join this webinar to learn the complexities of Reg E and how to handle EFT disputes confidently and compliantly.
After This Webinar You’ll Be Able To:
• Explain what constitutes an unauthorized transaction under Reg E
• Understand your institution’s responsibilities under Reg E to the accountholder and the attendant deadlines
• Calculate your institution’s liability under Reg E depending on whether an ATM/debit card or other access device was used
• Identify what can and can’t be required of the accountholder
• Distinguish when Reg E or the Visa/Mastercard rules apply
Regulation E protects consumers from unauthorized ATM, debit card, ACH, and other electronic fund transfers (EFTs). This imposes many responsibilities and liabilities on financial institutions. Fraud losses continue to increase from counterfeit ATM/debit cards and the unauthorized use of validly issued ATM/debit cards.
Reg E is a complex set of rules and deadlines that must be followed when responding to accountholder claims. Furthermore, Reg E rules differ depending on whether an access device was actually used in the transaction. This webinar will fully explain how to properly handle all types of unauthorized consumer electronic fund transfers and how to accurately calculate the amount, if any, that must be reimbursed
Who Should Attend?
This informative session will be useful to all deposit personnel, tellers, service representatives, new accounts personnel, account officers, managers, auditors, attorneys, and compliance staff.
Take-Away Toolkit:
• Model Reg E disclosures explaining accountholder liability
• Easy-to-follow matrix to determine the dollar amount of your institution’s liability
• Employee training log
• Interactive quiz
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided to self-report CE credits
Speakers
2024 Speaker
PRESENTER:
Elizabeth Fast
Attorney, Spencer Fane LLP