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Event Date Thu Apr 28 BST (about 1 month ago)
In your timezone (EDT): Wed Apr 27 7:00pm - Wed Apr 27 7:00pm
Location Webinar
Region EMEA

Bridging the human-digital divide to better connect with customers.

By the end of 2021, the U.S. banking industry saw closures of over 2700 branches, surpassing the record number of net closures in 2020. With a trend that has only accelerated since the pandemic, banks have been forced online and to consider dramatically transforming their products and services. As rapid innovation transforms other industries, from ride-hailing to fitness trackers, financial services have been under increasing demand to meet new customer expectations and offer a digital native experience.

Digitizing Operations
How can banks ensure they deliver a meaningful customer experience as they pivot to digital operations?

Building Rapport
Why are banks struggling to build rapport with new customers online? How important is customer trust when transitioning to digital?

Customer Disengagement
What is the impact of customer disengagement on customer lifetime value? How are banks working to prevent the disengagement of customers?

The big picture, not just the individual strands of the business you work in

Build relationships with some of the biggest names in your industry

New approaches and strategies to help win market share


2022 Speakers

Matt Gillin
CEO, Relay Network

Ashley Ross
Client Care Executive, Bank of America

Imani Moise
US Banking Correspondent, Financial Times

Sponsors & Partners

2022 Sponsor

• Relay