Thu Apr 28 BST (about 1 month ago)
In your timezone (EDT): Wed Apr 27 7:00pm - Wed Apr 27 7:00pm
Bridging the human-digital divide to better connect with customers.
By the end of 2021, the U.S. banking industry saw closures of over 2700 branches, surpassing the record number of net closures in 2020. With a trend that has only accelerated since the pandemic, banks have been forced online and to consider dramatically transforming their products and services. As rapid innovation transforms other industries, from ride-hailing to fitness trackers, financial services have been under increasing demand to meet new customer expectations and offer a digital native experience.
How can banks ensure they deliver a meaningful customer experience as they pivot to digital operations?
Why are banks struggling to build rapport with new customers online? How important is customer trust when transitioning to digital?
What is the impact of customer disengagement on customer lifetime value? How are banks working to prevent the disengagement of customers?
The big picture, not just the individual strands of the business you work in
Build relationships with some of the biggest names in your industry
New approaches and strategies to help win market share
CEO, Relay Network
Client Care Executive, Bank of America
US Banking Correspondent, Financial Times