IBA Senior Retail Banking Forum 2018 | Indiana Bankers Association (IBA) | 4 October 2018 | IBA Center for Professional Development, 8425 Woodfield Crossing Blvd, Suite 155E, Indianapolis, IN 46240

Forum will provide a platform and opportunity for Retail Banking Officers to exchange ideas freely, dissect problems and discuss important issues with peers. You do not want to miss this opportunity! Peer-to-peer sessions have proven very successful for IBA membership focus groups such as the CFO Forums, Human Resources Director Forum, Senior Lender Forums, and IT Officer & Operations Officer Forums. Based on feedback from the membership, this new Senior Retail Banking Forum will be no exception.

Benefits of the Forum…
• Improve your effectiveness as Retail Banking Officer
• Discuss current industry challenges with others in Retail
Banking
• Form lasting relationships with other Retail Banking
colleagues
• Solve your most pressing problems
• Grow professionally as well as personally
• Discuss with peers what works and what doesn’t

Possible Forum Topics
• Building a Retail Banking Branch and Culture
• Current Challenges with Growing the Retail Branch
• Performance Management: Metrics, Scorecards, Contracting for Improvement
• Business Development: Increasing the Pipeline, Small Business Strategies, Protecting Key Customers
• Improving and Maximizing the Customer Experience
• Employee Engagement and Development
• Emerging Products and Services
• Generating Revenue: Value Added, Cross Selling, Non-Interest Income, On-Boarding and Re-Boarding
• Balancing Regulatory and Compliance with Generating Revenue