Omni Frisco Hotel
Omni Frisco Hotel, 11 Cowboys Way, Frisco, TX 75034, USA

What is Qwoted?

Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.

Event Date Tue Jun 4 EDT - Thu Jun 6 EDT (over 2 years ago)
Location Omni Frisco Hotel
11 Cowboys Way, Frisco, TX 75034, USA
Region Americas

This exclusive event is reserved for B2C businesses who are interested in utilizing interactive technologies to enhance the customer experience.

In 2019, the Interactive Customer Experience (ICX) Summit and CONNECT: The Mobile CX Summit will be brought together to give brands one place at one time where they can discover a full range of technologies and strategies to create engaging and meaningful customer experiences.

Executives from retail, restaurants, banks, hotels and other B2C companies can attend both events for the price of one. They’ll learn from leading CX innovators about what’s working, what’s not, and how to elevate the experience for their customers.


2019 Speakers


Michael O. Browning Jr.
CEO, Urban Air Adventure Park

Ryan Craver
CEO, Commerce Canal

Sherif Mityas
Chief Experience Officer, TGI Fridays


Christopher Ager
Head of Restaurant Operations, Uber Eats

Lisa Ajdini
Former Sr. Director, Global Digital Marketing Strategy, Caesars Entertainment

Derin Alemli
Founder & CEO, Square Roots Kitchen

Brian Anderson
Director of Technology, Modern Restaurant Concepts

Lee Auerbach
SVP of Sales, Chatmeter

Brenda Barré
Director of Mobile & Digital Innovation, Caesars Entertainment

Amit Bhardwaj
Former VP, Customer Experience, Fred’s

Michelle Bossemeyer
Product Manager, Great Wolf Lodge

Jordan Campbell
VP of Marketing, Mooala Brands

Geovannie Concepcion
CEO, The Greene Turtle Sports Bar & Grille

David Coulson
VP of Innovation, Tandem Theory

Christina Coy
VP of Marketing, Pie Five Pizza

Ruth Crowley
Former VP, Customer Experience Design, Lowe’s

Justine Santa Cruz
SVP of Enterprise & Retail, Satisfi Labs

Laura Rea Dickey
CEO, Dickey’s Barbecue Restaurants

Christiana DiMattesa
Instore & Experiential Marketing Director, North America, Under Armour

David Drain
Senior VP of Events, Networld Media Group

Len Dudis
CIO, Grupo Vidanta

Timothy Embretson
Senior Director, Retail & Services UX, Activation & Selling Tools, Best Buy

Scott Emmons
Chief Technology Officer, Current Global

Zachary Fleming
GM Digital Health, Baylor, Scott & White Health

Mike Ferguson
President, VMAC Solutions

Mark Garcia
Director, Operations Systems, AMC Theatres

Bernie Gessner
VP, Global Customer Experience, Fossil Group

Christopher Hall
Managing Director, ICX Association

Will Hanrahan
Digital Brand Manager, Fazoli’s

Samantha Henderson
Marketing Manager, Caliber Collision Centers

David Hewitt
Group Vice President, Publicis.Sapient

Robert Hill
Director of Software, Galaxy Theatres

Lisa Huertas
Chief Experience Officer, Texas Tech FCU

Robert Abou Jaoude
Sales Executive, Betson Enterprises

Jessie Kreke
Senior Marketing Manager, Culver Franchising System

Douglas Kwong
Director of eCommerce & Digital Marketing, Pei Wei

Rachel Layton
VP of Marketing + Growth, Taziki’s Mediterranean Cafe

Steve Leasure
Director of Franchise Operations, BurgerFi

Desereé Lopez
Sr. Digital Marketing Manager, la Madeleine

Dave Markey
Associate Creative Director, Cedar Fair Entertainment

Elliot Maras
Editor, Kiosk Marketplace & Food Truck Operator

Daniel McCone
Senior Manager, Digital Innovation, Dunkin’ Brands

Krista McLay
Senior Marketing Manager, Nando’s Canada

Monica Minford
Senior Director of Digital Marketing, HuHot Mongolian Grill

Doug Moss
Chief Product Officer, ShiftPixy

Judy Mottl
Editor, Retail Customer Experience

Christine O’Brien
Design Leader, Design Innovation, Chick-fil-A

Matt Olsen
Director of Digital Guest Experience, Firehouse Subs

Mark Palfreeman
CEO, Nixplay

Matt Pierce
DFW Branch Manager, Accent Food Services

Adam Pierno
AVP Marketing Strategy, Arizona State University

C.J. Ramirez
Marketing Director, Dog Hau

Christie Rice
Director Business Development, Visual Solutions, Intel

Chris Roution
Director of Partnerships, T-Mobile

Bob Sanders
EVP of Sales, Reflect

Dennis Schleicher
Senior Manager, Customer Experience, Kohl’s

Eric Schongalla
IT Applications Manager, Pet Supplies Plus

Briton Smetzer
Former VP of IT Operations, Fuzzy’s Taco Shop

Brandon Solano
Chief Marketing & Digital Officer, Pei Wei

Dan South
President, Walls+Forms

Tod Szewczyk
VP, Director Emerging Technology & Innovation, Leo Burnett

Dennis Torres
General Manager, Walls+Forms

Thomas “Ty” Tyree
VP Loyalty Product, FIS

Richard Ventura
Vice President of Strategic Management, NEC Display Solutions of America

Keri Voke
Group Product Manager, In-Club Digital Experiences, Walmart eCommerce

Sponsors & Partners

2019 Sponsors and Partners

• Reflect Systems

• Betson Enterprises

• Chatmeter
• Intel
• NEC Display Solutions of America
• Nixplay Signage
• Satsfi Labs
• ShiftPixy
• Uber Eats
• Walls+Forms

• Appetize
• Frank Mayer and Associates
• Gemalto
• Howard Technology Solutions
• mGage
• Ventus Global Network Solutions

• Forter
• Innomark

• Airship
• Innomark
• Kastus
• Maysteel
• Uber for Business

• Fast Casual
• Digital Signage Today
• ICX Association
• Kiosk Marketplace
• Mobile Payments Today
• Pizza Marketplace
• QSRweb
• Retail Customer Experience