Venue
Online Event

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Event Date Mon Jan 17 EST (12 days ago)
Location Online Event
Region Americas
Details

Join us for an exciting, insightful and provocative discussion about how retailers are leveraging technology to enhance the customer experience in-store. We will be exploring topics such as frictionless retail, augmented reality and enhanced service experiences.

Digitally-adept consumers have been primed to expect personalization, convenience and control out of their shopping experiences regardless of where they take place. In the context of physical stores these expectations have traditionally been harder to deliver on but key investments in technology and data-backed infrastructure are closing that gap. For this free to attend session (in-person or livestreamed), we will explore the technologies that can meaningfully elevate customer experience and boost service and operational excellence for retailers. Our discussion will highlight important trends related to AI, data, mobile, IoT and automation and what they mean for physical retail with best practices on implementation and measurement.

Speakers

2022 Speakers

Scott Lachut
Partner, President Research & Strategy, PSFK

Lauren Lyons
Senior Strategist, PSFK

Phillip Raub
CEO, Model No.

Imogen Wethered
CEO and founder, Qudini

David Morin
Sr. Director of Retail & Client Strategy, Narvar

Trevor Sumner
CEO, Perch