India CX Summit & Awards 2020 | Synnexgroup | Novotel Mumbai Juhu Beach, Balraj Sahni Rd, Juhu Beach, Juhu, Mumbai, Maharashtra 400049, India

The India CX Summit & Awards 2020 is destined to become the most respected event in the industry for the promotion of customer service excellence. It combines the Banking, Insurance, Telecom, E Commerce, Aviation, Hospitality, and Travels & Tours & Healthcare Segment throughout the different states from India into a single high-profile international gathering and will include the prestigious India CX Awards 2020 ceremony. This will provide the industry with a much-needed cross vertical platforms around the world to share their experiences, best-practice and lessons learned; address challenges and trends; and look at how ever-evolving technology can have an impact on customer experience management.

2020 Speakers

Subhadip Saha
Head Of Digtal Innovation-Mobility Banking & Emerging Technology, HDFC Bank

Prakash Sundaran
Innovation-Mobility Banking & Emerging Technology, HDFC Bank

Shefali Singh
President-Head Customer Experience, Yes Bank

Anand Bhatia
Chief Marketing Officer, Fino Payments Bank

Rajesh Kumar
CGM, State Bank Of India

Vinod Nair
Head Service Delivery Management, Iifl Group

Prasanna Lohar
Head Innovation & Architecture, Dcb Bank Ltd

Alpesh Porwal
Head Cx, Paisa Bazaar

Sonny George
CGM Digital Transformation, State Bank Of India

Rohit Dube
Head It, Nabard Financial Services

Ajay Nambiar
Cx Head, L&T Realty

Abhishake Mathur
SVP-Investment Advisory And Customer Service, Icici Securities

Utpal Chakraborty
Head Artificial Intelligence, Yes Bank

P S Sundaram
GM It, Power Finance Corporation

Vitthal Naik
Chief Technology Officer And Banking Technologist, Profectus Capital

Ravi Ahuja
VP Contact Centre, Dcb Bank

Jatinder Paul Singh
COO-Retail & Leisure, Ebix Cash Travel & Holidays

Ranjit Satyanath
CIO, Infiniti Retail (Croma)

Kunal Mehta
Head It, Lifestyle Business Raymond Ltd

Subramanyam Iyer
SVP & Head Customer Experience, Dbs Bank

Dharmender Narang
EVP Chief Customer Experience Officer, Iifl

Reuben Pandian
Chief Omni Channel & Strategy Alliance Officer, Tata Cliq

Loveena Khatwani
SVP –Head Client Experience, Edelweiss Wealth Management

Mantosh Roy
VP & Head, Retail Operations & Lead Automation, Nykaa

Nafees Ahmed
CIO, India Bulls Group

Zulkernain Kanjariwala
Head It, Doha Bank

Dhaivat Oza
VP, Service Assurance, Vodafone Idea

Charandeep Hattar
Head Digital Technology, Aditya Birla Capital

Ramesh Kauta
CTO, Nabard Financial Services

Vinod Kumar
Head-It, & Ciso, Fino Payments Bank

Tejas Mehta
CTO, Rbl Bank

Rukesh Patel
Chief Information Technology Officer, Credit, Edelweiss Financial Services

Mahender Chawla
Chief Operating Officer, Operations, Fincare Small Finance Bank

Lincy Therattil
Head, Open Innovation, Barclays

Mukesh Malik
COO, Aditya Birla Capital

Chandan Chhabra
Director, Central Operations, Olx Cash My Car

Balram Choudhary
VP It, Bob Financial Solutions

Sushil Ostwal
Head Data Scientist, Motilal Ostwal Financial Services

Vikram Singh
Head Customer Services, Pvr

Jyothirlatha B
CTO, Godrej Housing Finance

Saurabh Varma
CMO, Inox Leisure Limited

Tejas Shah
Head- It, Axis Finance

Dharmarajan K
Chief Customer Officer & Head Of Products, Tata Cliq

Rajesh Garg
CXO It, Trident Group India

Shweta Modi
Director, Process Excellence (Customer Experience), Goibibo

Kshama Fernandes
MD & CEO, Northern Arc Capital

Amit Purohit
VP & Head Digital, Aditya Birla Sun Life Amc

Charandeep Singh
Head Digital & Crm, Tvs Credit

Kumud Upadhyay
SVP, Customer Service, Motilal Oswal Financial Services Limited

Srinivasan M
Corporate It Head, The Leela Palaces & Resorts

Priyan Nair
CIO, Future Lifestyle Fashion Limited

Vaishali Thakkar
Chief Customer Experience And Service Delivery, Hometown, Future Group

Sadaf Sayeed
CEO, Muthoot Microfin

Arvind Singh
CIO & CTO, Head, It, Future7 Convenience Ltd

Dr. Suresh A Shan
Head Innovation & Technology, Mahindra & Mahindra Financial Services

Pooraan Jaiswal
Group CIO, Tbz (Tribhovandas Bhimji Zaveri Ltd)

Manoj Garg
VP & Head Cx, Vodafone India

Dilpreet Singh
Head- Crm & Analytics, Oberoi Group

Sanjivan Shirke
SVP, It, Uti Mutual Funds

Gurukeerthi Gurunathan
Co Founder & SVP Technology, Caratlane, Tanishq

Benazir Miller
Sr. GM-Technology, Shoppers Stop

Prashanth Kumar
Vice President India & South Asia, Accor Plus

Bala Chendil.P
CDO, Ambit Finvest

Maneesh Mittal
Chief Omnichannels & Digital Officer, Shoppers Stop

Zulfiqar Khan
MD, Hooq

Sharatee Ghosh
EVP Cx Center & Virtual Relationship, Kotak Mahindra Bank

2020 Partners

EXHIBIT PARTNERS:
• Avaya
• Exotel
• Clayfin

BUSINESS DEVELOPMENT PARTNER:
• freshworks