Interactive Customer Experience Summit 2017 | ICX Association | 5 June 2017 | Dallas, TX, US

Digital screens can deliver real-time content and info, grab attention and create buzz with multiple methods of interactivity, such as touch, gesture and RFID.
Nobody likes to wait; self-service kiosk technologies help speed customers through the line or skip it altogether as well as gather valuable data on your customers.
With more than 70% of US consumers owning a smartphone, it’s important to consider how to integrate with mobile to develop richer experiences.
The payments world is evolving, with innovations like Apple Pay and Google Wallet giving consumers an alternative to the traditional cash or credit.
Explore new tech such as beacons, interactive mirrors, virtual assistants, transparent displays, facial recognition, augmented reality, wearables and 3D printing.
Whether you call it cross-channel, multi-channel or omni-channel, a holistic approach maintains the connection with the customer along the path to purchase.

Alan Hughes
Founder / Chief Creative Officer | NEXT/NOW

Ken Moy
VP- SUBWAY DIGITAL

Ken Nisch
Chairman\JGA

Roberta Perry
VP Business Development

Aaron Pompey
Director, Digital Cosultancy and Marketing, AOPEN

Phillip Raub
CMO | b8ta

Alex Rosenblatt
VP, Strategic Partnerships | Curbside

Kent Savage
Founder & CEO | Apex Supply Chain Technologies

Richard Schneider
COO, Sportservice | Delaware North

Tobi Schneidler
CEO | Bouncepad

Eric Schongalla
Manager, Retail Systems | Carhartt

Briton Smetzer
Vice President of IT Operations | Fuzzy’s Taco Shop

Roger Starkweather
SVP Sales & Experiences | OpenEye Global

Paula Suarez
Head of IT and Development | Dickey’s Barbecue Pit

Lee Summers
Chief Executive Officer |Reflect

Ashish Tajpuria
SVP, Head of Emerging Payments & Commerce Partnerships | Bank of America

Richard Ventura
Vice President of Business Development and Solutions | NEC Display Solutions of America

Andrew Winninger
Business Development Manager | Capital One

Craig Witsoe
CEO | Elo

Paul Blackburn
Vice President, Concept Design, Construction & Merchandising | L’OCCITANE en Provence

Scott Emmons
Head of the Innovation Lab | Neiman Marcus

Albert Vita
Director, Strategy & Insights | The Home Depot

Michelle Adams, PhD
Founder | Marketing Brainology

Kris Bartel
VP of QSR + Strategy | ZIVELO

Jaime Bettencourt
SVP of Premier Sales & Account Management | Mood Media

Mark Brooks
National Sales Manager, Food Service Solutions | Panasonic

Steve Chen
Managing Director | Float Hybrid Entertainment

Kass Dawson
Global Head of Marketing Communications | SoftBank Robotics

Tamara Deike
Vice President of Global Brand Development | Imagesound

Chris Devlin
Director of Sales | Omnivex Corporation

Christiana DiMattesa
Senior Retail Marketing Manager | Under Armour

David DiMeo
Sr. Director, Innovation Lab | FordDirect

David Drain
Senior VP of Events | Networld Media Group

Anna Duffy
Marketing Strategist and Brand Culture Ambassador | Taziki’s Mediterranean Café

Brandon Elliott
Sr. Director, Digital Products | HMSHos

Jordan Fraser
Dir. of Business Development, GameStop TV | GameStop

Sarah Furnari
Vice President of Retail Experience | Masco Architectural Coatings (BEHR)

Christopher Hall
Managing Director | ICX Association

Ken Hosac
VP, Business Development | Cradlepoint

Alan Hughes
Founder / Chief Creative Officer | NEXT/NOW

David Kepron
VP – Global Design Strategies | Marriott International

Ed King
VP of Strategy | MaxMedia

Douglas Kwong
Digital Director | Cicis Pizza

Kevin Lee
CEO | Sushiyaa Franchising

Chris Lydle
Global Lead of Digital Signage and Kiosk | Google

Raj Maini
Worldwide Director of Marketing, Visual Retail | Intel Corporation

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