Venue
Marriott Hotel West India Quay
Marriott Hotel West India Quay, 22 Hertsmere Road Canary Wharf London E14 4ED, UK

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Event Date Mon Feb 19 GMT - Tue Feb 20 GMT (almost 7 years ago)
In your timezone (EST): Mon Feb 19 12:00am - Tue Feb 20 12:00am
Location Marriott Hotel West India Quay
22 Hertsmere Road Canary Wharf London E14 4ED, UK
Region EMEA
Details

In recent times, the retail lending business has become a competitive market given the emergence of start-ups and FinTech companies. For this reason, retail banks not only have to reassess the lending product design and prices they are offering but also the process in which they are employing to distribute these products to the market. Considering these alternative FinTechs are exempt from complying with banking regulations and do not harbour the vast amount of legacy systems present in retail banks, the process in which they distribute their lending products is faster and better ultimately leading to a far superior customer service than that provided by retail banks. This marcus evans event will examine how to optimise lending product design, pricing and process within the traditional boundaries of a retail bank to compete in this market and better the end-to-end customer journey.

Key Topics:
• Reinvent the end-to-end customer Reinvent the end-to-end customer journey by improving efficiency of processes and distribution of retail lending products through digitalisation, automation and robotics
• Price retail lending products competitively alongside the changing market
• Understand how retail banks can disrupt the market and combat competition by partnering with P2P lenders and FinTech companies
• Realign retail lending product design to suit customers, regulation and macroeconomic factors
• Assess the impact of banking regulations on the retail lending business

Speakers

2018 Speakers

Eddie Humphreys
Head of Home Buyer Propositions, AIB

Hanna Hohteri-Sippel
Head of Cards, Aktia Bank

Jurgen Dostal
Head Products, BAWAG PSK

Erik Roka
Head of Private Individuals and Premium Banking, Retail Banking Division, Raiffeisen Bank Kosovo

Jakob Legård Jakobsen
Executive Director, Association of Danish Mortgage Banks

Ron Delnevo
Executive Director Europe, ATMIA

Lax Seshan
Head of Deposit and Mortgage Products, State Bank of India

Parmod Garg
Head of Risk, Habib Bank AG Zurich

Sponsors & Partners

2018 Sponsors

EVENT SPONSORS:
• NewGen

EVENT PARTNERS:
• BNC
• BANKNXT
• Emerging Markets.me
• Payments Cards & Mobile