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Event Date Tue Mar 10 EDT (almost 2 years ago)
Region All

Join this webinar to learn how today's dramatic pace of change is impacting the Contact Center workforce, and how you can ensure your organizations success in this environment. In this dynamic webinar, you'll get a baseline understanding of these transformative changes from a technological, business and social perspective. Discover how you can successfully navigate these changes with new innovative approaches to talent acquisition, performance management and employee retention that leverage Artificial Intelligence. Hear multiple use cases across key industries as support for our findings and recommendations. The skills and insights from this webinar will help drive improved contact center employee and customer satisfaction and drive business success.


2020 Speaker


Franz Gilbert
Vice President, Bersin, Deloitte Consulting LLP