London Customer-Centric Digital Innovations In Financial Services Conference 2023 | The Future Of Digital Finance Conference | 21 March 2023 | One America Square, 17, One Crosswall, America Square, London EC3N 2LS, UK

Power Exceptional Experiences & Drive Efficiencies With Strategic, Customer-Centric Digital & Self-Service Strategies & Innovations In Financial Services

21 Digital, Innovation, Experience, Design & Self-Service Leaders Deliver Customer-Centric Insights To Power Digital Innovations & Drive Efficiencies In Just 1 Day!

2023 Speakers

Jane Moore
Financial Conduct Authority, FCA Speaker

Mariya Brown
Head of EMEA Innovation, BNY MELLON

Faizah Rafique
Principal Business Analyst, ATOM

Ange Johnson de Wet
Business & Commercial Banking, Lloyds Banking Group

Paulette Toynton, Managing Director
Head of Channel Servicing & Customer Care, Global Commercial Banking, HSBC HOLDINGS PLC

Jamie Broadbent
Head of Digital, Innovation & Design, RBS International

Wasim Mushtaq, Transformation Lead, Financial Markets, Standard Chartered Bank

Joris Ko
Product Lead Mobile Payments, ING Bank

Anuj Agarwal
Data Lead, NatWest Bank

Anuradha Deshpande
Director of Global Customer Support, GoCardless

Elizabetta Camilleri
Non-Executive Director, BOV

Anna Roughley
Head of Insight & Engagement, The Lending Standards Board

Emanuele Colonnella
Innovation Manager, Generali

Becci Greenfield
Senior User Experience Design Manager, Coventry Building Society

Geraldine Maringo
Chief Digital Product Owner (Head of Digital), Nationwide Building Society

Ger Fleming
Senior Manager – Digital Banking Programme, permanent tsb

Esin Over
Product Lead, First Direct

Robert Shafik
User Experience Lead – Knowledge Management and Learning Capabilities, American Express

Karoline Nolte
Strategy & Innovation Manager, RBS International

Jason Hurwitz
Head of Strategic Initiatives, Aldermore Bank PLC

2023 Sponsors

• Cowry Consulting
• Lightico