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Event Date Tue Apr 7 EDT (almost 2 years ago)
Region All
Details

WEBINAR DETAILS
Mastercard dispute resolution rules are complex. The ability to recover funds from a merchant will vary based on the authorization’s transaction data. Failure to adhere to the rules and time limits can result in a loss of chargeback rights for your financial institution, and potential financial loss for you or your cardholder.

What information do you need from the cardholder? How do you determine when chargeback rights are available? What happens when you cannot recover funds from the merchant through a chargeback? Learn how compliance is the key.
Attendance certificate provided to self-report CE credits.

WHO SHOULD ATTEND?
This informative session is designed for operations professionals at financial institutions that issue Mastercard debit cards and will benefit staff responsible for any aspect of handling cardholders’ exception claims.

Speakers

2020 Presenter

Diana Kern, AAP
SHAZAM, Inc.