Eden Roc Miami Beach
Eden Roc Miami Beach, 4525 Collins Ave, Miami Beach, FL 33140, USA

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Event Date Wed Feb 5 EST - Fri Feb 7 EST (over 1 year ago)
Location Eden Roc Miami Beach
4525 Collins Ave, Miami Beach, FL 33140, USA
Region Americas

What do my customers want? Astute executives are asking this question more frequently than ever—and for good reason. Leading retail companies understand that they are in the customer-experience business. How they deliver for customers is as important as what products they deliver.

This year’s NACS Leadership Forum takes attendees on a journey of their own to discover how they can become a more customer-centric organization. Speakers will help attendees navigate the steps needed to improve customer experience, moving from individual touchpoints to end-to-end journeys.


2020 Speakers


Henry O. Armour
President and CEO, NACS


David Allison
Market Motivation Expert, Author and Researcher

Chris Walton
CEO and Founder, Omni Talk and Third Haus

Michel Falcon
Entrepreneur, Founder, People First Culture Philosophy