Next Generation Customer Experience 2024 | Argyle Executive Forum | 22 January 2024 | Virtual

Your customers never stand still. Their preferences, the things they expect and the ways they want to interact with you are in constant motion, which means that your customer experience needs to keep up. What can you do to make sure your customer experience is up to speed with the next generation in CX/UX technology and thinking?

Forum converges the perspectives of experts representing an array of industries and professional disciplines to help you get ready for the next generation of CX. You’ll gain insight into evolving customer preferences and needs, and learn how to adapt your CX to meet them.

Join the forum to:

• Get more out of AI to delight your customers
• Enhance your Voice of the Customer initiatives to make your products and services more competitive
• Demonstrate the impact of CX/UX initiatives
• Navigate the difficult hiring environment for CX/UX professionals

2024 Speakers

Monique Elliott
Senior Vice President, Global Marketing, Industrial Automation, Schneider Electric

Meena Heath
Director, Genesis Coordination Limited

Trish Lilley
Chief Marketing & Business Development Officer, Stroock & Stroock & Lavan LLP

Malorie Maddox
Chief Marketing, Communications and Strategy Officer, Blue Cross and Blue Shield of Nebraska

Sean Moieny
CCXP, Digital Experience Leader and Advisory Board Member, University of California, Irvine (UCI)

Dr. Koen Pauwels
Distinguished Professor of Marketing, Founder of the DATA-Initiative, Northeastern University

Tracy Robertson
Global Vice President, Customer Experience (CX) & Marketing, Kimberly-Clark Professional

Katrina Schiedemeyer
Customer Experience and Innovation, Publicis Sapient

Eric Schwartzman
Author, The Digital Pivot: Secrets of Online Marketing