Next Generation Customer Experience (NGCX) 2018 | next generation customer experience | 27 March 2018 | JW Marriott Phoenix Desert Ridge Resort & Spa, 5350 E Marriott Dr, Phoenix, AZ 85054, US

From retail, finance, healthcare, hospitality and much more – NGCX is for innovators that want a world class customer experience strategy. This community is one-of-a-kind and the perfect balance of quality, quantity and variety.

2018 Speakers:

Ernie Garcia
CEO, Carvana

Christine Kettmer
Senior Director, Customer Experience & Innovation, Marriott International

TJ Stein
Head of Customer Experience, MeUndies

Jonathan Mann
Senior Director, User Experience Design, Target

Michael Gamble
Head of Life Product Strategy, New York Life

Nicole Ball
Head of Marketing Strategy, Capital One Investing

Ruth Crowley
VP, Customer Experience Design, Lowe’s Companies

Aaron Bata
Head of Customer Experience (CX), Tuft & Needle

Josephine Holmboe
Creative Director, User Experience, Fidelity

Graham Tutton
Vice President of Customer Experience, Comcast

Ann Marie Cilley
Director, New Ventures Experience Design, Goodyear

Stacey Messier
User Experience Design Senior Director, Liberty Mutual

R. Henry Capps, Jr MD FAAFP
SVP and COO Physician Network, Novant Health

Claire-Juliette Beale
Customer Experience Lead, Cisco

Barbie Fink
CCXP, Director, Customer & Employee Experience, Adobe Systems

Michelle Musgrove
Vice President, Customer Experience Strategy & Governance, AARP

Elias Hadaya
Vice President of Customer Experience, World Vision

Rhonda Basler
Director, Customer Engagement, Hallmark

Phil Wright
World Wide Customer Experience Director, Lenovo

Jenny Tran
Creative Director, Global Brand Experience, PepsiCo

Steve Meth
Chief Experience Officer, Prime Healthcare

Bradly J. Sax
Corporate Director, GuestPath®, Delaware North

Laura Vigliotta
Senior Manager, VoC, AARP

Nicholas Allen
Head of Design and UX, GE Healthcare

Doug Roerden
Head of Experience Design, Doug Roerden Design

Tabitha Dunn
Vice President, Customer Experience, Concur Technologies

Wendy Haller
CXO, Red Rocks Credit Union

Melissa Ferere
Research and Strategy Lead, Insights and Design, Formerly MetLife

Sam Sherwin
Senior Manager, Voice of Customer Insights, Cars.com

Andrea M. Areskog
Director, Business Operations and Patient Services, Novant Health

Adey Betre
Patient Experience Manager, The Johns Hopkins Hospital

Sierra Schwidder
Senior Customer Experience Manager, NatureBox

Mark Smith
Senior Design Lead– CX, Kohls

Cheryl Chisholm
Service Excellence Executive Program Director, Patient Experience Market Director, Banner Health

Jennifer Knecht
Vice President of Marketing & Communication, Immanuel Senior Living

Katrina Schiedemeyer
Senior Manager, Global Quality and Continuous Improvement, Oshkosh Corporation

Jill Lengre
CCXP, Senior Manager, Customer and Employee Experience Strategy, Adobe

Myshka Sansoin
Customer Experience Specialist, Bombardier Recreational Products

Angela Maiers
Founder, Choose2Matter

Sydney Bee
UX Lead, Bentley University

Steve Piehl
Principle, Authentic CX

Terry Cain
Author, The Pinwheel

Steve Church
Author, The Pinwheel

Kathleen Jezierski
President & Chief Operating Officer, COPC

Astha Malik
Vice President of Platform and Product Marketing, Zendesk

Ryan Nicols
General Manager of Zendesk Talk, Zendesk

Dr. Narjès Boufaden
CEO, Keatext

Christine Rimer
Vice President, Product Marketing and Voice of Customer, SurveyMonkey

Eric Feinberg
VP of Marketing, ForeSee

David Gardner
Head of Marketing, Chaordix

Dan Brousseau
Director, Customer Experience, West Monroe Partners

Mahesh Ram
CEO, Solvvy

Francisco Kattan
Head of Product Marketing, Nexmo, the Vonage API Platform

Peter Finter
Senior Vice President, Chief Marketing Officer, Couchbase

Dave Carruthers
CEO and Founder, VideoCX

Jeremey Dunn
Regional Director – Canada, Verint Voice of Customer Solutions / OpinionLab

Raj Sivasubramanian
Director, Voice of Customer Strategy, CCXP, Verint Voice of Customer Solutions / OpinionLab

Elizabeth Robillard
Event Director, Worldwide Business Research

2018 Sponsors and Partners:

• Foresee
• Keatext
• COPC
• IBM
• MaritzCX
• Solvvy
• SurveyMonkey
• Nexmo the Vonage API Platform
• 24-7 Intouch
• Couchbase
• Convergys
• Zendesk
• Chaordix
• Opinator
• Stratifyd
• Maru/edr
• Opinion Lab, a Verint Company
• Sitel Group
• Qualtrics
• Customerville
• VideoCX

MEDIA:
• CRMXchange
• CIO Review
• CrowdReviews.com
• E-Commerce Nation
• Global Retail Alliance
• Quirk's
• RetailWire
• Total Retail
• Target Marketing
• Visibility Magazine
• Women in Retail