The Roosevelt New Orleans, A Waldorf Astoria Hotel
The Roosevelt New Orleans, A Waldorf Astoria Hotel, 130 Roosevelt Way, New Orleans, LA 70112, USA

What is Qwoted?

Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.

Event Date Mon Mar 18 EDT - Wed Mar 20 EDT (over 2 years ago)
Location The Roosevelt New Orleans, A Waldorf Astoria Hotel
130 Roosevelt Way, New Orleans, LA 70112, USA
Region Americas


1. Benefit from the only event in the USA to bring together leading financial institutions and innovative technology solution firms, to benchmark your process transformation strategies with your peers, competitors and the companies on track to disrupt your industry!

2. Gain insights from 60+ SVP/VP level peers from across North America as they detail first-hand the progressive operational processes and solutions they are using to drive innovation and growth while maintaining profitability

3. Unrivalled networking opportunities with 150+ OPEX and enterprise transformation professionals through a highly interactive event agenda, including a brand new focus day, deep dive workshops, interactive discussion groups, tech demos and live polling sessions!

See who attended last year

4. Personalize your agenda to meet the maturity needs of your business. Choose key sessions and dedicated breakout tracks offering thought-leadership and guidance directly applicable to where you are on your OPEX journey.

Check out our resource center

5. Don’t miss the Technology Excellence Day to meet with 40+ industry professionals and discover the latest tech innovation. Explore how solutions can be deployed in practice, solving actual challenges and driving change


2019 Speakers

Anica Addison
Lean Process Improvement Lead, Equifax

Michelle Akindunni
Director of Operations, Ally

Vic Alexanian
Director, Business Improvement, CME Group

Paul Arel
Global Technology Business Relationship Manager, WorldPay

David Castellani
Business Information Officer, New York Life

Michael Cordas
Senior Vice President, Enterprise Business Transformation, Process and Workflow, City National Bank

Ryan Davis
Senior Vice President, Procurement Management, Bank of America

Ryan Davis
Director of Process Improvement, Arvest Bank

Michael Derry
Vice President, Federal Reserve Bank of San Francisco

Raju Deshpande
Senior Vice President, Director of Operational Excellence & Change Executio, East West Bank

Pardeep Dhanda
Head of Agile Learning Agile Services, Deutsche Bank

Tina Dinger
Vice President Process Improvement & Program Management, Northwest Bank

Michael Dove
Vice President, Center of Process Excellence, PSCU

Michael Edmonds
Robotics Process Automation Manager, Farmers Insurance

Jermaine Everett
Robotic Process Automation COE Manager, AIG

Ken Farer
Senior Director, S&P Global

Michel Farmer
Director, Operational Efficiency, Development Bank of Canada

Brian Ford
Principal Process Manager, Capital One

Rush Fozo
Senior Vice President, Northern Trust

Jean Gehring
Vice President, Fulton Financial Corporation

Adrienne Hill
Vice President, American Express

Rajesh Iyer
Vice President, Global Domain Architect, Barclays

Byron E. Johnson
Operational Robotics Leader, Unum

Alisha Kale
Vice President, Business Process Engineer, Wells Fargo

Jennifer Kessler
Senior Advisor, Global Business Continuity, Vanguard

Joe Kleinwaechter
Vice President, User Experience, ADP

Heather Klemmer
MLWM Chief Operating Officer, Program Management Executive, Bank of America Merrill Lynch

Janet Knecht
Operations and Product, Investment Strategy Group, Vanguard

Doney Largey
Chief Operating Officer, Finance, AIG

Jason Liberman
Product Risk and Governance Lead, Venmo at PayPal

Wally Lo Faro
Principal Consultant, Data Scientist, MasterCard

Arindam Majumdar
Director ERM Analytics and Reporting, Bank of the Ozarks

Sandra Manne
Senior Vice President, Business Architecture, TD Bank

Amit Mayabhate
Director, Multifamily Chief Operating Office, Fannie Mae

Kent Molter
Vice President, Business Process Management, TD Bank

Daniel Moore
Senior Vice President, Head of Operations, QBE North America

James Nichols
Operational Excellence Leader, Purchasing Power LLC

Chris O’Connor
Head of Continuous Improvement, Mass Mutual

Juliana Palou
Vice President of Operations Strategy, BNY Mellon

Deborah Schaal
Director, Operational Excellence, Enterprise Operations, Farmers New World Life Insurance

Prasant Tangirala
Senior Vice President, Global Risk and Compliance, Bank of America

Manas Tripathy
Senior Vice President, City Bank

Aaron Washburn
Senior Director, Business Process Improvement, CME Group

Chee Wong
Digital Transformation, Thrivent Financial

Julie Zimmer
Chief Operating Officer, Embroker

2018 Past Speakers:

Gary Lewis Evans
Chief Executive Officer - (Former Chief Executive Officer, and Founder, Bank of Internet) Paymency

Ankana Carpenter
Vice President, Business Transformation, TD Bank

Bao Do
Business Architecture Manager, Innovation & Strategy, Wells Fargo Advisors

Matthew Morgan
Head of Process & Metrics Excellence, Bridgewater Associates

Chris Campbell
Manager, Operational Excellence, Country Financial

Toni Gyatso
Process Improvement Specialist, Oregon Community Credit Union

Jackie Cazar
Senior PMO, KYC, Societe Generale

David Gaudin
SVP, North America, Signavio

Kelly Switt
Senior Vice President, Reengineering Director, Citi

Michael Meyer
VP, Customer Excellence and Operational Excellence, Greater New York Mutual Insurance Companies

Chris Harris
Principal, Business & Operations Improvement Practice, EY

Rayudu Addagarla
Vice President, Enterprise BPM & RPA Center of Excellence, Bank of America

Connie Moore
Senior Vice President, Research, Digital Clarity Group

Brian Scottberg
Senior Business Process Consultant, Country Financial

Richard McCathron
Head of Insurance, Hippo Insurance

Robin Beers
Senior Vice President, Customer Insights and Experience Design, Wells Fargo

Vic Alexanian
Director, Business Improvement, CME Group

Chris Reed
Senior Business Process Specialist, Northern Trust

Danielle LaMancuso
Business Process Analyst, Northwest Bank

Patrick Lee
Assistant Vice President, Capital One

Molly Walker
Senior Process Engineer, PSCU

Eric Fleischer
iTeam Managing Director, TD Ameritrade

Jacqueline Parks
Chief Administration Officer, Enterprise Operations, Northern Trust

Lesly Regis
Vice President, Global Risk Streamlining, HSBC

Robin Shahani
Former Managing Director, Head of Operations Technology Strategy and Planning & Chief Procurement Officer, TD Ameritrade

Jon Theuerkauf
Advisor, Improve and Innovate Company

Aboubacar Cissokho
Head of Lean, Center of Excellence, Discover Financial Services

Jermaine Everett
Automation Manager, Global Business Services - Automation Center of Excellence, AIG

David Hadd
Vice President Corporate Continuous Improvement, Webster Bank

Martin Hairston
Vice President Manager, Process Design, East West Bank

John Green
Vice President of Strategic Initiatives, Pacific Union Financial

Jon Beller
Senior Vice President, Operational Excellence, First United Bank

Erik Simmons
Vice President, Continuous Improvement, Ameritas

Roberto Mancone
Managing Director, Global Head, Disruptive Technologies & Solutions, Deutsche Bank

Benoit Gowigati
Vice President, Performance And Operational Excellence, Desjardins General Insurance

Sarah Snyder
Head of Methodology, Training and Sustainability, Zurich

John Cottongim
RPA, Center of Excellence Lead, AIG

Alisha Kale
Business Process Consultant, Wells Fargo

Mark King
Associate Vice President, Electronic Records Manager, Northwest Bank

Mark Waight
Director Operational Excellence, Edward Jones

Ewan Goddard
Continuous Improvement, Senior Sustainability Leader, Voya Financial

Roi Hansraj
Business Transformation, Guardian Life

Adrienne Hill
Vice President, American Express

Rush Fozo
Senior Vice President, Northern Trust

Jeff Bickler
Senior Vice President, Reengineering Senior Manager, Citi

Biswajit Dasgupta
Vice President, Head of Quality & Operational Excellence, Fidelity Personal Investing

Brian Jones
IT Strategy & Operations, Ocwen Enterprise Technology & Shared Services, Ocwen Financial Corporation

David Gerbino
FinTech, Bank, & Data-driven Marketing Consultant, FinTech Advisor

Jay McGrath
Vice President of Financial Services, UiPath

Robert Chaves
American Modern Insurance Group

Roop Singh
Blockchain Expert and Founder, Intuit Factory

Eric Hedman
Managing Director, Global Practice Leader, Lean Management, S&P Global

Mike Krebs
Assitant Vice President of Enterprise Lean Practice, MassMutual

Michael zur Muehlen
Ph.D. Associate Dean of Graduate Studies, School of Business, Stevens Institute of Technology

Christina Thomas
Director Continuous Improvement, Allstate Benefits

Janet Knecht
Operations and Product, Investment Strategy Group, Vanguard

Tina Dinger
Vice President Process Improvement & Program Management, Northwest Bank

Michael Dove
Vice President, Center of Process Excellence, PSCU

John Roth
Enterprise Architecture, RBC City National

David Jenness
Automated Information Advocate, IBM Digital Business Automation

Sponsors & Partners

2019 Sponsors

• AI Foundry
• Baringa
• EY
• iGrafx
• Indico
• Microsoft
• OpusWorks
• Partners in Leadership
• StereoLOGIC
• TrackVia
• UiPath