OPEX for Government 2019 | International Quality & Productivity Center | 26 February 2019 | Rydges Sydney Central, 28 Albion St, Surry Hills NSW 2010, Australia

Aligning your Processes, People and Technology to Achieve Organisational Effectiveness, Sustainability and Value Add

Government agencies are under greater pressure to operate and deliver more efficient citizen centric services during a time of increasingly tight budgetary constraints. In response, government organisations are embracing AI and Robotic Process Automation as advances in technology create new opportunities to generate cost savings and drive operational process efficiency.

With this in mind, the Operational Excellence for Government conference is being developed to redefine value-add, deliver greater cost savings and transform efficiency in the public sector.

Why Attend:
• Learn how the Government Sector can Drive Business Sustainability in times of Budget Constraints and Growing Demand
• Hear a Diverse Range of Case Studies focusing on Waste Elimination and Increasing Productivity
• Understand how You can Create a Culture of Continuous Improvement and Sustainable Change through Capability Building and Communication
• Explore Customer Journey Mapping and Embedding Citizen Centric Practices to Drive Better Citizen Outcomes
• Create a Strategy for Digitisation and Automation

Who will you meet?
Directors, Assistant Directors, Head of, Managers, Project Managers of:
• Business Improvement
• Continuous Improvement
• Productivity
• Process Improvement
• Business Process Improvement
• Business Transformation and Modernisation
• Performance and Strategy
• Operations
• PMO

2019 Speakers

Mike Khan
Executive Director, Business Improvement and Transformation, Public Groups and International, Australian Taxation Office

Shawn Wilkey
Director, Service Delivery Reform., Department of Premier and Cabinet VIC

Anil Mathew
Group Director of Continuous Improvement Western Sussex Health Trust, National Health Service, UK (INTERNATIONAL)

Mustafa Ghulam
Business Improvement and Customer Experience Manager, Willoughby City Council

Emma Haller
Director, Digital Transformation, Department of Justice (VIC)

Peter Philp
Manager Service Planning and Improvement, Cardinia Shire Council

Robyn Parker
Assistant Director, Customer Information, Service Delivery Group, Department of Mines, Industry Regulation and Safety

Sue Ferguson
Assistant Director, Operations, Service NSW

Riaan Husselman
Director, Portfolio Management Office, NSW Electoral Commission

Arvind Tyagi
Executive Director, Portfolio Transformation, Department of Planning and Environment, NSW

Deb Field
Director, Business and Process Improvement, Sydney Trains

Ishan Mohanty
General Manager, Process Improvement and NPD Downstream Solutions, Transformation & Portfolio Management, NBN Co

Simon Mair
General Manager - Solutions Delivery & Support, Bureau of Meteorology

Mark Davey
Senior Director – Financial Performance, Children’s Health Queensland Hospital and Health Service, Queensland Health