Patient Experience Empathy & Innovation Summit 2020 | Executive Events | 18 May 2020 | Huntington Convention Center of Cleveland, 300 Lakeside Ave E, Cleveland, OH 44113, USA

This year’s theme is “Experience Reimagined”, which will explore honest commentary on what has and hasn’t worked in the movement to improve the healthcare experience through empathy and innovation. The annual summit provides a forum for industry leaders from around the world to work together to deliver the best clinical, physical and emotional experience to patients and families. From the keynote speakers and diverse workshops, to immersive experiences and networking opportunities, the conference is devoted to improving the human experience and reflect on what’s still needed. It convenes leading physicians, executives and caregivers to examine what patients and families want and how quality, safety, experience, design and tech can be reimagined to build the ideal patient experience.

Featured topics include:
• Access
• Technology
• Design thinking
• Leadership
• Quality
• Innovation
• Burnout
• Communication
• Continuous Improvement
• Engagement
• Nursing
• Workplace safety

2020 Speakers

David Bloom
Adjunct Clinical Associate Professor, University of Michigan

Adrienne Boissy
Chief Experience Officer, Cleveland Clinic

Gabrielle Cavazos
Coordinator, Service Excellence, Northwell Health Long Island Jewish Medical Center

Laura Cooley
Senior Director of Education and Outreach, Academy of Communication in Healthcare

Victoria Deluca
Project Manager, Cleveland Clinic

Michelle Dolan
Associate Market Research Analyst, Cleveland Clinic

Alan Dubovsky
Chief Experience Officer, Cedars-sinai

Susan Frampton
President, Planetree International

Carolyn Fung
Director of National Programs, Hope for Henry Foundation

Meenakshi Gapa
Nursing Professional Development Specialist, Cleveland Clinic

Kelly Hancock
Chief Nursing Officer, Cleveland Clinic

Jane Jankowski
Clinical Bioethicist, Cleveland Clinic

Randy Jotte
Emergency Physician, Physician Advisor, Washington University

Jennifer Kistama
Nursing Quality Manager, Memorial Sloan Kettering Cancer Center

Diane Klein
Service Designer, Mayo Clinic

Glenn Kopelson
Co-chair, Ucla Neurpsychiatric Pfac

Mr. Kelly Leonard
Executive Director of Insights and Applied Improvisation, The Second City

Shawn Nason
Founder and Ceo, Mofi

Dr Anushka Patchava
Strategy Lead, Vhealth, Aetna International

Lauren Peeples
Learning and Development Specialist, Cleveland Clinic

Jeff Robbins
Coordinator Patient Experience Improvement, University of Missouri Health Care

Amy Szabo
Program Manager: Our Voice Healthcare Partners & Human Centered Design, Cleveland Clinic

Rubabin Tooba
Resident Physician, Cleveland Clinic

Shoshanna Ungerleider
Founder, End Well Project

Amy Windover
Director, Center for Excellence in Healthcare Communication, The Cleveland Clinic

KEYNOTE SPEAKERS

Kelly Hancock
Executive Chief Nursing Officer, Cleveland Clinic

Susan Frampton
President, Planetree International

Sunil Gupta
Professor, Harvard Business School

Adrienne Boissy
Chief Experience Officer, Cleveland Clinic

Kelly Leonard
Executive Director of Insights and Applied Improvisation, The Second City

Shoshana Ungerleider
Founder, End Well

2020 Partners & Exhibitors

PARTNER:
• Press Ganey

PATRON:
• SalesForce

EXHIBITORS:
• American Nurses Credentialing Center
• Healthlink Dimensions
• Hillrom
• Intrado
• Motic Digital Pathology
• PatientWisdom
• PDi Communication Systems, Inc.
• Previon
• Ride Health
• Salesforce
• Sonitor
• Verge Health
• Wambi
• Wolters Kluwer