Personalized Digital Banking with a Human Touch – The Stepping Stone to Growth 2021 | FintechOS | 9 September 2021 | Webinar
Venue
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| Event Date |
Thu Sep 9 BST (over 3 years ago)
In your timezone (EST): Thu Sep 9 6:00am - Thu Sep 9 7:00am |
| Location | Webinar |
| Region | EMEA |
Details
Join this session to get insights on:
• The key drivers shaping the digital and Customer Experience (CX) innovation priorities in banking
• Infusing personalization into digital interactions to forge strong customer connections
• The touchpoints within the customer journey where digital versus human interactions can be used to add the most value for customers and boost loyalty
• Practical examples and insights on how to create seamless, personalized experiences and journeys
• How to leverage data, analytics and modern digital technologies to deliver products and services with an optimal level of personalization and contextuality
In today’s increasingly digital world, customers have more choices than ever more. To remain competitive, banks need to seek new ways to engage with their customers and optimize their banking experience in a way that helps forge strong connections and build trust and loyalty.
Join this webinar to learn how banks can deliver value-based engagement and infuse personalization into digital interactions and across all everyday touchpoints to effectively empower and create long-term, close relationships with customers.
Speakers
2021 Speakers
Ionut Encescu
Head of Products & Digital Innovation Hub, First Bank
Vitor Barros
Head of Platform Evangelism, FintechOS