Process & Continuous Improvement Virtual Summit 2024 | IQPC | 12 March 2024 | Virtual

Within shared services (SSOs) and Global Business Services (GBS), a culture of continuous improvement (CI) has always been crucial. With many shared services moving up the value curve and taking on more advanced activities, it remains a core skill to master. In fact, according to The State of the Shared Services and Outsourcing Industry: Global Market Report 2023, 58% of SSO leaders are prioritizing CI skills in recruiting.

In a discipline that’s as old as GBS, it is exciting to see so many new developments in this space. This includes data-driven continuous improvement, process simulation and the role of AI and even Generative AI in achieving end-to-end processes. This year’s event will explore all of these trends via global speakers and panelists.

Key Themes:

• Overcoming functional siloes to create end-to-end processes.
• Implementing a data-driven continuous improvement plan with dashboards and data visualization tools.
• The significance of ESG frameworks for your continuous improvement journey.
• The future of continuous improvement and process excellence with AI.
• How to adopt a people-centric approach for continuous improvement.
• Continuous improvement and process improvement tech that is worth investing in.

2024 Speakers

Claire Grosjean
Senior Director of Business Process Management, Technology Credit Union

Chris Deery
Global Process Owner Finance, Cargill

Wojciech Tatys
Senior Director, GBS Transformation Lead, Warner Bros.

Mahesh Balaji
Head of Innovation, Adidas

Ana Flávia Cavagnoli
Business Transformation, Johnson & Johnson

Naomi Secor
Global Managing Director, SSON Research & Analytics

Marta Ferreira
Market Account & Service Improvement Lead, Nestlé Business Service Lisbon

Reah M. Yu
Site Process Lead- Digital Transformation, Lexmark

Sigra Sharma
Regional Head Process Improvement - Continental Europe and the UK, SLB

2024 Sponsor and Partner

SPONSOR:
• CAMUNDA

PARTNER:
• SSON