Venue
Webinar

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Event Date Thu Nov 4 UTC (about 1 month ago)
In your timezone (EST): Thu Nov 4 7:00am - Thu Nov 4 8:00am
Location Webinar
Region APAC
Details

What if you could develop an end-to-end multichannel communications roadmap to improve the customer experience and reduce loan losses?

Some banks have experienced increases in payment delinquencies due to COVID-19 and expect it to worsen over the next few years. However, even for those organizations fortunate enough not to have been significantly impacted by the pandemic, there are proven ways to boost payment rates and reduce

Please join us to learn how to:
• Drive increased adoption rates for digital technologies, both current and future state
• Develop processes and a workflow that promotes agent accountability and increases contact success rates
• Demonstrate situational awareness and understanding by humanizing customer interactions
• Reengineer processes based on best practices and innovation

We’ll also share a case study of a regional bank that leveraged best practices to increase agent productivity by double digits and reduce monthly delinquencies by millions of dollars.

Who Should Attend:
• C-suite
• VPs
• Directors
• Managers
• Collections
• Recoveries
• Customer Experience/Care
• Operations

Speakers

2021 Speakers

Byron Gifford
Lead Business Consultant, Digital Collections Financial Services, Perficient

Scott Albahary
Chief Strategist Financial Services, Perficient