Reconstructing Financial Services Operations For An Emboldened Tomorrow 2022 | OpenGov Asia | 16 August 2022 | Online

The financial services industry is undergoing a massive transformation. FinTech has upended the status quo by providing customers with new methods to obtain the services they require. They proved that access did not have to be a source of contention, altering consumers’ expectations of service speed and ease. It sparked the fire to digitally revolutionise the way the sector does business.

More recent times have compelled institutions to shift gears quickly on numerous levels, including discovering new methods to communicate with consumers, enabling workers to securely work remotely and delivering services that customers require immediately. The move brought to light how digital fragmentation and silos in the middle and back office are impeding progress.

Building (and keeping) trust with consumers and regulators requires reliance, quickness, and agility. To be successful, the industry’s digital transformation must go beyond the sleek user interface and into the heart of operations. To have a genuine change, financial institutions must address their disjointed approach and seek solutions that solve organisational difficulties holistically.

2022 Speakers

Dr David R. Hardoon
Chief Data and AI Officer, Union Bank of the Philippines

Elisha Harrington
Senior Director – Chief Innovation Office, ServiceNow

Mohit Sagar
CEO & Editor-in-Chief, OpenGov Asia

2022 Sponsors

• Servicenow
• Open Gov