Regulation E Series: Legally Handling ATM & Debit Card Claims Under Regulation E 2019 | Independent Bankers Association of Texas (IBAT) | 17 July 2019 |

Regulation E protects consumers from unauthorized ATM and debit card transactions, which imposes many responsibilities and liabilities on financial institutions. Fraud losses continue to increase from counterfeit ATM/debit cards and the unauthorized use of validly issued ATM/debit cards. Reg E is a complex set of rules and deadlines that must be followed when responding to accountholder claims. Did you know that the Reg E rules are different depending on whether an ATM/debit card or other access device was actually used in the transaction? This webinar will explain how to properly handle all types of unauthorized ATM/debit card claims and how to accurately calculate the amount, if any, that must be reimbursed to the accountholder.

Highlights:

• What constitutes an unauthorized transaction under Reg E?
• Responsibilities to the accountholder under Reg E and related deadlines
• How to calculate your institution’s liability under Reg E depending on whether an ATM/debit card or other access device was used
• What your institution can and can’t require of the accountholder
• Who is liable for counterfeit ATM/debit cards?

• Take-away Toolkit
◘ Easy-to-follow matrix to determine the dollar amount of your institution’s liability
◘ Model Reg E disclosures explaining the accountholder’s liability
◘ Employee training log
◘ New – Interactive quiz

Who should attend?

This informative session will benefit all deposit staff, tellers, service representatives, new accounts personnel, account officers, managers, auditors, attorneys, and compliance staff.

2019 Speakers

PRESENTER:

Elizabeth Fast, JD & CPA
Spencer Fane LLP