Retail Banking: Putting Customer Engagement at the Forefront 2023 | Aite-Novarica Group | 23 May 2023 | Webinar
Venue
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| Event Date | Tue May 23 EDT (over 1 year ago) |
| Location | Webinar |
| Region | All |
Details
Join our presenter as they share research, insights, and real customer outcomes as financial institutions optimize their customer and employee experiences for success in 2023 and 2024.
Learning outcomes:
• Customers want a voice—the important role of voice in the digital-first world
• Automation done right—best practices
• Priority use cases for targeting and proactive engagement
• Striking the right balance between authentication, fraud prevention, and customer/employee friction
Speakers
2023 Speakers
David Albertazzi
Director, Retail Banking & Payments, Aite-Novarica
GUEST SPEAKERS:
Meghan Kenny
Regional Vice President, NA Sales, Microsoft
Selena Castellanos
Senior Principal – Industry Solutions, Global Field Marketing, Sr. Mgr. Business Development & Marketing, Nuance Communications
Sponsors & Partners
2023 Sponsors
• Microsoft
• Nuance