Venue
Renaissance Mumbai Convention Centre Hotel
Renaissance Mumbai Convention Centre Hotel, #2 & 3B, Near Chinmayanand Ashram, Powai, Mumbai, Maharashtra 400087, India

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Event Date Tue Feb 26 IST - Wed Feb 27 IST (almost 3 years ago)
In your timezone (EST): Mon Feb 25 9:30pm - Wed Feb 27 6:30am
Location Renaissance Mumbai Convention Centre Hotel
#2 & 3B, Near Chinmayanand Ashram, Powai, Mumbai, Maharashtra 400087, India
Region APAC
Details

Theme: Customer Experience- Key to mindshare and marketshare.
We are living in the age of experience. Brands that build their offering solely on the basis of products run the risk of getting left behind as they will have nothing more to compete on other than price. If they don’t add experience to their mix, they also risk getting commoditised. Since retail interacts with consumers through various touchpoints (traditional media, social media, website and stores), it is important to create an experience that engages customers and delights at every point of interaction. Touchpoints that create experiences above customer expectations are the ones that help create mindshare. When mindshare is captured, marketshare follows.

*By 2020, customer experience will overtake price and product as the key brand differentiator. It is the fulcrum on which a brand’s success will be built.

Retail Leadership Summit 2019 will assimilate people from various factions and formats of retail to talk about what could create new brand salience and experiences that help increase mindshare and thus marketshare.

*According to a study by US-based Consumer Intelligence firm Walker

Speakers

2019 Speakers

Abheek Singhi
Senior Partner & Managing Director, Asia-Pacific Leader, Consumer and Retail Practice Boston Consulting Group

Abhinav Pathak
CEO & Co-Founder, Perpule

Adhir Mane
CHRO , Lifestyle Business, Raymond Limited

Ajit Jadhav
CMO, Wellness Forever Medicare Pvt Ltd

Adesh Kumar Gupta
CEO, Liberty Shoes Ltd,Liberty Lifestyle

Amit Sarda
Managing Director, Soulflower

Anil Lingayat
Executive Vice President & Business Head, Godrej Material Handling

Anil Patel
Founder & CEO, HotWax Commerce

Anil Menon
Head-IT, TATA Starbucks Private Limited

Anil Talreja
Deloitte India

Anand Agarwal
CFO, V-Mart Retail Ltd

Anuj Goyal
Director, Brijwasi Sweets India Pvt Ltd

Arjun Aggarwal
Managing Director, Bhartiya City Developers Pvt. Ltd

Arvind RP
Director – Marketing, McDonald’s India (West and South)

Ashwin Khasgiwala
CFO, Reliance Retail Limited & Director, Boards of Reliance Brands Limited

Ashishkumar Chauhan
MD & CEO, BSE (Bombay Stock Exchange)

Atul Verma
Chief Marketing and Customer Experience Officer, O2 Spa

Avnish Kumar
Director, Neeru’s

Bhupesh Dinger
Director & CEO, Enrich Hair & Skin Solution Pvt. Ltd

Bibek Agrawala
CFO, Lifestyle Business, Raymond

B S Nagesh
Founder, TRRAIN, Chairman-RAI & Chairman - Shoppers Stop Ltd.

B. A. Srinivasa
Jt Managing Director & CEO, Vivek Pvt. Ltd.

Bijou Kurien
Independent Consultant and Member - Strategic Advisory Board, L Catterton Asia

Blessing A Manikandan
CEO, TONI&GUY

CK Kumaravel
Co-Founder, Naturals

C.K. Venkataraman
CEO - Jewellery, Titan Company Ltd.

Chris Biggs
Partner and Managing Director, Global Leader -Retail Sector, BCG

Christian Ewert
President, Amfori

David French
SVP, Government Relations and Executive Director, NCCR (NRF)

Dharmender Matai
CEO, Jmart (Alisha Retail Private Limited)

Dhimant Bakshi
Jt. CEO, Adlabs Entertainment Ltd.

Dinesh Maheshwari
ED & CFO, Future Retail Ltd.

Damodar Mall
CEO Grocery Retail, Reliance Retail Limited

Gaurav Vashishta
Associate Director, Adapty Solutions Pvt Ltd.

Ganesh Subramanian
Founder and CEO, Stylumia Intelligence Technology Private Limited

Gulshan Bakhtiani
Director, Wellness Forever

Hari Menon
Co-founder & CEO, BigBasket.com

Jacqueline Pereira Mundkur
Group Head-Customer Service, Future Group

J Suresh
MD & CEO, Arvind Lifestyle Brands Limited

James Munson
MD, Marks & Spencer Reliance India Pvt Ltd

Jamshed S. Daboo
Managing Director, Trent Hypermarket Pvt Limited

Janne Einola
Country Manager, H&M India Retail Pvt Ltd

Jayesh Patel
CFO, Globus Stores

K Radhakrishnan
CEO, StarQuik

K. Venkataramani
Managing Director, Health & Glow Pvt Ltd

Kishore Biyani
Group CEO, Future Group

Kumar Rajagopalan
CEO, Retailers Association of India (RAI)

Kumar Vembu
Founder & CEO, GOFRUGAL

Lavanya Nalli
Vice Chairperson, Nalli Group

Lalit Agarwal
CMD, V-Mart Retail Ltd.

Madhavi Arelli
CEO, Jotter.ai

Manish Mandhana
CEO, Being Human
(The Mandhana Retail Ventures Ltd)

Mangesh Vyawahare
VP & Head Projects & Store Design, Aditya Birla Retail Ltd

Manjari Upadhye
CEO - Domestic Business, Welspun Global Brands Ltd.

Manohar D Chatlani
CEO & MD, Soch (MD Retail India Private Limited)

Matthew R. Shay
President & CEO, National Retail Federation

Menaka Doshi
Managing Editor, Bloomberg Quint

Mohit Dhanjal
Director – Retail, Raymond Limited

Mohit Khattar
CEO and Director, Baskin Robbins (Graviss Foods Pvt Ltd)

Mohit Kampani
CEO - MORE, Aditya Birla Retail Ltd.

Mohana Sundaram G
Chief Controller, Aditya Birla Fashion and Retail Limited

Nitin Khanna
CFO, Inorbit Malls (India) Pvt. Ltd.

Nikhil Ranjan
Founder & MD, William Penn

Paul Dupuis
Managing Director & CEO – Randstad India

Pankaj Jaju
Founder & CEO, Metta Capital Advisors LLP

Pankaj Zanwar
Director, Smart I (Integrated Active Monitoring Pvt. Ltd)

Pei Liang
President, CCFA (China Chain Store & Franchise Association)

Per Hornell
Market Manager, IKEA India

Pulkit Baid
Director, Great Eastern Retail Pvt. Ltd

Prof. Dr. Michael Feindt
Founder, Blue Yonder GmbH, JDA

Pranav Ahuja
CEO & Founder, Xeno

Priyalal Purushottam
Head -Operations & Customer experience, Globus Stores Pvt. Ltd.

Prashant Deshpande
Deloitte India

Prashobh Chandralayam
Executive Director & Partner, IBM India Pvt. Ltd.

Pooja Meswani
Deloitte India

Pooraan Jaiswal
Group CTO, TBZ (Tribhovandas Bhimji Zaveri Ltd.)

Rafique Malik
Chairman, Metro Shoes Limited.

Rahul Mehta
Managing Director,
1090F | Fusion Beats | O2xygen, (Creative Garments Pvt. Ltd.)

Rahul Vira
CEO, Skechers South Asia Pvt Ltd

Rajul Jain
Co-Founder CEO, Increff (NextSCM)

Rajeev Krishnan
Managing Director & CEO, SPAR Hypermarket

Rakesh Biyani
Joint Managing Director, Future Retail Limited

Rajesh Jain
Managing Director & CEO, Lacoste India

Rajesh Padmanabhan
Director &Group CHRO, Welspun Group

Rajiv Nair
CEO, Kaya Ltd.

Rajiv Suri
Managing Director & CEO, Shoppers Stop Limited

Rajneesh Mahajan
CEO, ‎Inorbit Malls (India) Pvt. Ltd.

Ranjit Satyanath
Head - Technology, Infiniti Retail Ltd. (Croma)

Ravishankar R Iyer
Intel Fellow, ‎Intel

Dr. Sanjeev Chauhan
Head - HR, Kewal Kiran Clothing Ltd

Sasikumar Ramaswami
President - Store Design & Projects, Landmark Group

Sagar Daryani
Co Founder & CEO, Wow! Momo Foods Pvt. Ltd.

Sahil Dalal
Director, Advent International

Shantanu Rastogi
Managing Director, General Atlantic

Shantiswarup Panda
CMO, Raymond Ltd.

Srikant Subramanian
GM - Marketing, Blue Star

Sameer Manglani
COO, Meena Bazaar

Sandeep Mistry
Head - IT, Aditya Birla Fashion and Retail Ltd (Pantaloons Division)

Shalini Vohra
Chief Human Resources & Organization Learning, Infiniti Retail Ltd.

Shailesh Chaturvedi
Managing Director and CEO, Tommy Hilfiger and Calvin Klein

Shibu Philips
Business Head, Lulu Mall

Siddharth Bindra
Managing Director, BIBA

Snehal Shah
Sr. VP – Operations & Marketing, V-Mart Retail Ltd

Sourav Shah
E- Commerce Head, Trent Ltd.

Srinivas Rao
Sr. Vice President Marketing, Lifestyle International (P) Ltd.

Stephen P. Laughlin
VP & General Manager - Global Consumer Industry, IBM Corporation

Subir Agrawal
President & CEO, TechTree IT

Sudhir Soundalgekar
Director Projects, Raymond Limited

Surender Gnanaolivu
Sr Consultant Retail Experience

Surendra Nayak
Head - Sales & Marketing, Logic ERP Solutions Pvt. Ltd.

Suhail Sattar
Director, HASBRO Clothing Pvt Ltd

Sunil Khosla
Executive Vice President – Sales & Marketing, India Transact Services Limited

Suraj Shantakumar
Director- Business Strategy, Kirtilal Kalidas Jewellers Pvt Ltd

Suvankar Sen
Executive Director, Senco Gold Ltd

Swarndeep Singh
Managing Director, Logic ERP Solutions Pvt. Ltd.

Tanmay Kumar
CFO, Burger King India

V Subramaniam
Managing Director, Reliance Retail Ltd.

Vasanth Kumar
Managing Director, Lifestyle International Pvt. Ltd.

Venu Nair
Chief Commercial Officer, Trent Limited

Vijay Talreja
Co-Founder & MD, Adapty Inc

Venkataramana B
President - Group HR, Landmark Group - India

Vivek Mendonsa
CEO & Marketing Director, Lawrence & Mayo​

Vineet Gautam
Country Head, Bestseller Retail India Pvt Ltd

Veronique Morelle Lunven
Deputy Executive Director, IGDS,Switzerland

Vinit Soni
SVP - Business Development, Pine Labs

Vikram Isnani
Sr. VP & Head - IT, Reliance Retail Ltd.

Yeshab Giri
Vice-President, Randstad Technologies & Specialties

Sponsors & Partners

2019 Sponsors and Partners

PRESENTING:
• Reliance Retail

PLATINUM:
• jda
• Bhartiya City

GOLD:
• Arvind
• IBM
• FSC
• Tathastu
• Inorbit
• Intel
• Randstad
• SAP

SILVER:
• Damart
• Skechers
• LuLu Mall
• BCG
• Xeno
• Anarock
• Pine Labs
• RP-Sanjiv
• Perpule

KNOWLEDGE:
• Deloitte

CUSTOMER EXPERIENCE:
• Tech Tree

ERP:
• L Logic

DIGITAL COMMERCE:
• Hotwax

CONSUMER INTELLIGENCE:
• stylumia

ASSOCIATE:
• Zwing
• Zebra
• India Transact

OMNICHANNEL:
• Adapty

MATERIAL HANDLING:
• Goorej

IOT:
• iam

FASHION SUPPLY CHAIN:
• INCREFF

RETAIL DESIGN:
• 4d

AI PARTNER:
• Cognitifai

DIGITAL TRANSFORMATION:
• Gofrugal

BEVERAGE PARTNER:
• Nestle Professional

GIFTING PARTNER:
• Red Moments

EVENT PARTNERS:
• C2FO
• Jotter.ai
• Great Britain
• Windsor Chocolatier
• VIVA
• Zvolv
• G+D Currency Technology
• epch
• Exclusife
• Whale Cloud
• HKTDC
• Blue Star
• ECOSAC
• Basics
• Naturals
• Sangeetha
• Bulchee
• Prerna Mohan
• Kalatmak
• Liberty Lifestyle
• NYKAA
• Radiowalla
• Aum
• Sahyadri
• Wow momo

KNOWLEDGE PARTNER:
• Great Place To work

MEDIA PARTNER:
• Bloomberg Quint

PODCAST PARTNER:
• ET retail

INTERNATIONAL ASSOCIATION PARTNERS:
• NRF
• CCFA

CHARITY PARTNER:
• Trrain Trust

MAGAZINE PARTNER:
• Storai

BUSINESS NETWORKING PARTNER:
• Rai Global Linker

DIGITAL MARKETING PARTNERS:
• Replenish
• Value First