SAP Customer Experience Live Munich 2019 | SAP | 5 November 2019 | MVG Museum, Ständlerstraße 20, 81549 München, Germany

Join your peers and learn from the business world’s most innovative minds. You will have access to informative sessions that cover topics at the heart of your business, including commerce, marketing, sales, and customer service. Get answers to your questions about the GDPR and data privacy, the role of AI, and how to optimize the customer experience. Discover how to predict the actions that will have the biggest impact on your bottom line with SAP solutions, including Experience Management solutions from SAP.

Emerging technologies, changing customer needs, and the effective use of customer data are all critical elements to consider when ensuring your customer experience strategy is as powerful as possible in a competitive, digital landscape.

SAP Customer Experience LIVE is designed to give insights into how best practices and strategies – coupled with modern technology solutions – can help you take action now to be a leader today. Prepare to be amazed.

We know the best experiences are the ones forged by personal connections. That's why we have reimagined SAP Customer Experience LIVE to include opportunities to network with peers and learn from their experiences, as well as share your own.

2019 Speakers

Florian Bischof
Manager of Customer Experience Applications, Trelleborg Sealing Solutions

Christian Blattgerste
Vice President Sales, SAP Customer Experience Deutschland SE & co. KG

Nicholas Cumins
General Manager, SAP Marketing Cloud

Ilkka Dunder​
Director Digitalisation of Services​, Tetra Pak Services

Lennard Eichler
Team Leader, Hörmann KG Verkaufsgesellschaft

Erwin Erli
Senior Manager, Customer Service Marine

Stefanie Feld
Senior Manager Digital & Marketing, Henkel AG & Co. KGaA

Michael Fichtner
Chief Information Officer | Head of IT, FC Bayern München AG

Tino Flink
CPQ Program Manager, T-Systems International GmbH

Edmund Frey
Senior Vice President, Sales MEE

Manuel Grenacher
General Manager, SAP Service Cloud

Lisa Hamma
Senior Manager Sales & Service Processes, MTU Friedrichshafen GmbH​

Paula Hansen
Chief Revenue Officer, SAP Customer Experience

Chris Hauca
General Manager, SAP Commerce Cloud

Andreas Helios
Marketing Director, Middle & Eastern Europe (MEE), SAP Customer Experience

Ramon Huerta Justribo
Head of Commissions, Business-to-Consumer Division

Ben Jackson
General Manager, SAP Customer Data Cloud

Jennifer Kling
Head of Product Marketing, SAP Sales Cloud

Christopher Knörr
Senior Vice President, Sales Germany

Kerstin Köder
Head of Marketing, SAP

Julia Marova
Head of SAP Customer Experience Project Team, Faberlic

Dominique Martin
Manager, Consumer Apps and Data Services, Valora

Shalini Bhatia Mitha
Global Head Portfolio and Product Marketing, SAP

Max Müller
Chief Executive Officer & Co-Founder, DAIMANI AG

Ana Ochoa
Digital Product Manager, CIAM Nestlé

Rafal Ohme
PhD, Professor of Psychology, Expert in Unconscious Processes and Applied Consumer Neuroscience

Daniel Pilz
Global Product Owner, SAP Commerce Cloud, Wienerberger AG

Jan Prigge
Director Marketing & Sales IT, Covestro Deutschland AG

Svetlana Rieb
Innovation Evangelist, Office of the CTO, MEE SAP

Jason Rose
Chief Marketing Officer, SAP Customer Experience

Andre Scherer
Business Process Architect EMEA CRM, Goodyear Dunlop Tires Germany

Christian Schmidt
Head of E-Commerce, Mondi

Riccardo Semadeni
CEO, BenLink AG Zürich

Walter Sieberer
Managing Director, KTM Innovation

Christian Stoxreiter
Head of Business Applications, Red Bull GmbH

Moritz Zimmermann
CTO, SAP Customer Experience

2020 Sponsors

PLATINUM:
• Accenture Interactive
• Deloitte Digital

GOLD:
• Amplience
• Capgemini
• Ecenta
• IBM
• Maihiro
• MediaFly
• Mirakl
• Netconomy
• Sybit CX

SILVER:
• Annex Cloud
• BazaarVoice
• Celonis
• Celum
• DocuSign
• HMMH
• KPS
• Orbis
• Products Up
• Priint
• Paymetric
• PriceFX
• Reply
• Unic