Hilton Birmingham Metropole
Hilton Birmingham Metropole, NEC, National Exhibition Centre, Pendigo Way, Marston Green, Birmingham B40 1PP, UK

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Event Date Mon Mar 16 CDT - Wed Mar 18 CDT (almost 2 years ago)
In your timezone (EST): Mon Mar 16 2:00pm - Wed Mar 18 4:25pm
Location Hilton Birmingham Metropole
NEC, National Exhibition Centre, Pendigo Way, Marston Green, Birmingham B40 1PP, UK
Region Americas

For over three decades, SDI has been making service desks brilliant by bringing the community together to be inspired by each other as well as a brilliant line-up of hand-picked speakers from both inside and outside the world of ITSM.

With world class keynote speakers, multiple practical breakout tracks, and the IT Service & Support Awards, SDI20 promises something for everyone; leaving delegates brimming with new ideas and best practice knowledge to help solve their organisation’s latest IT service challenges. Be our guest at this unique gathering of service management professionals and discover how brilliant IT service can transform your business.

For every service desk who aspires to be brilliant, this is the one event of the year not to be missed!


2020 Speakers


Zena Everett
Executive Coach & Author, Zenaeverett

James Dodkins
Founder & Customer Experience Rockstar, Rockstar CX

Scott McArthur
Co Founder & Professional Speaker, Sculpture Consulting LTD


Edward Whittingham
Founder & Managing Director, The Defence Works

Simon Kent
Founder and Owner, Quantum Twenty One Ltd

Robert Goldsworth
Head of Sales, Axios Systems

Jonathan Boyd
eMite senior solutions consultant for EMEA, Coauthor of DCMM, Q4IT certified IT Quality Expert and BRM trainer, eMite and Q4IT

Scarlett Bayes
Senior Research Analyst, SDI

Della Judd
Executive Coach/Consultant, Della Judd LtD

Sinead Renold
ITIL Manager, LIMA

Karthik SJ
Head of Product, Aisera

Spenser Arnold
Head of IT Services, HM Land Registry

Hayley Butler
Service Operations Manager, HM Land Registry

Grant Harris
Head of IT Operations and Head of Medical Records, Western Sussex Hospitals NHS Foundation Trust

Shirish Nimgaonkar
President and Managing Director, Nanoheal

Jean-Christophe Trentinella
Consultant, Mindful Onwards

Gillian Jones-Williams
Managing Director, Emerge Development Consultancy

Rob Stephenson
Founder, Inside Out

Diana Verigoiu
Customer Care Manager, Endava

Jeff Rumburg
President and CEO, MetricNet LLC

Amandip Minhas
Geography Delivery Head at Wipro Limited, Wipro

Kerry Angel
Service Delivery Manager, Macfarlanes

Mark Bewick
Director - Service Management, Refinitiv

Vikki Kirby
Head of Applied Storytelling, Vibrato Consulting Ltd

Stuart Perkins
GBS Service Management Architect, Smith & Nephew

Narciso Figueroa
Engineering People Lead, Collabora Ltd

Katie Gibbs
Founding Partner, Emergence Partners

Sundeep Singh
Digital Service Manager, Co-operative Trading Group

Kim Ballestrin
Principal Consultant, Elabor8

Oliver Strong
Managing Partner, Intelligent Emotion

Alexander Hocking
Professional Services Manager, Marval

Danny Gibson
Infrastructure & Support Officer, Banbridge & Craigavon Borough Council

Jon Stevens-Hall
Principal Product Manager, BMC Software

Patrick Bolger
Chief Evangelist, Hornbill

Sami Kallio
CEO and co-founder, HappySignals