Service Management World 2023 | Informa Tech | 11 November 2023 | Loews Sapphire Falls Resort at Universal Orlando, 6601 Adventure Wy, Orlando, FL 32819, USA

A conference and expo totally focused on helping you manage changing customer and business expectations, discover emerging resources and technologies, and stay ahead of evolving practices and frameworks.
Everything shaping the future of service management comes together in the most productive and valuable week of your year.

Why you should attend:
• Focus on nothing but service management for a few days and advance your implementation projects in the right direction.
• Gather tools, templates, and worksheets to guide (and save time on) your next service management project.
• Collaborate with bright minds and build a network of invaluable resources and contacts to lean on when the going gets tough.
• Effectively implement projects and policies you learn at SMW to save your organization significant time and money.
• Help your organization stay competitive by learning and sharing what’s on the minds of the trailblazers driving our industry forward.

2023 Speakers

Alain Alvarez Legra
IT Operations Manager, United Data Technologies

Vish Ankolekar
Senior Pre-Sales Solution Engineer, ITSM, Atlassian

Roy Atkinson
CEO, Clifton Butterfield, LLC

Matt Beran
Product Specialist, InvGate

Darrell Bond
HDI Business Associate and Founding Partner, RADAR Solutions Group

Kym Bowen
Senior Manager, Business Solutions for Technology Customer Experience, T-Mobile

Rae Ann Bruno
HDI Business Associate and President, Business Solutions Training, INc.

Stephen Buyze
Sr. Coach, Advanced Global MSP Coaching

Randy Celaya
HDI Business Associate and President/Founder, The Coaching Bridge

Christopher Chagnon
Influencer, ITSM

David Clifford
Director, West Monroe

Sandi Conrad
Principle Advisory Director, Info-Tech Research Group

Jim Davidson
Resilience Expert & Everest Expedition Climber

Marie Diruzza
Director of Campus Technology and Media Services, Mount Holyoke College

Phyllis Drucker
Industry Thought Leader, EZ2BGR8

Wesley Eugene
Partner & Chief Information Officer, IDEO

David Flesh
VP of Product Marketing, Freshworks

Sara Frasca
Global Innovation Expert, POINT Northeast

Joe Fugere
IT Service Center Director, University of Alaska Anchorage

Steve Fullerton
Director of Network & Operations Center, Clemson University

Michael Fuson
Senior Solutions Architect and Consultant, Excalibur Data Systems Inc

Kian Gohar
Founder, Geolab

Ken Gonzalez
Head of Analyst Relations, Freshworks

Donna Gregorio
IT Department Head, The MITRE Corporation

Michael Hanson
VP, IT Service Desk Operations, PSCU

Glen Hoffmann
Sr. Business Process Consultant, Computer Design & Integration

Valence Howden
Principal Advisory Director, Infotech Research Group

Ahmed Issawi
IT Manager, LAFCU

Jeff Jensen
Founder and Principal, I Train IT Leaders LLC

Shelby Jones
Team Manager, Data Analytics and Quality, Sandia National Laboratories

Neal Keating
Chief Experience Officer, Experience Collab

Neil Keating
Chief Experience Officer, Experience Collab

Joseph Kieltyka
Service/Project Manager, Sandia National Laboratories

Jason Kikta
Chief Information Security Officer, AutoMox

Katrina Macdermid
Co-founder & Director, HIT Global

Thorsten Manthey
Engagement Director, TCS

Duffy Miller
Voice of Customer Program Manager, Wesco International

Goldie Mitchell
Service/Project Manager, Sandia National Laboratories

Deborah Monroe
HDI Business Associate and CEO, Ignite Achievements Int'l

Weston Morris
Sr. Director, Global Strategy - Digital Workplace Solutions, Unisys Corporation

David Moskowitz
Executive Director, DVMS Institute LLC

Alan Nance
Executive Advisor, ExperienceCollab

Josh Nelson
Director of Technology Experience, Power Design, Inc.

Anthony Orr
Service Now Innovation & Strategy Advisor, CDW

Nicholas Pollock
Service Desk Manager, Tampa International Airport

Caitlin Price
Associate Support Analyst, Giant Eagle, Inc.

Jose Pujol
IT Support Manager, Power Design

Doug Rabold
CXO, Bold Ray Consuting

Kumaravel Ramakrishnan
Director, Product Marketing, ManageEngine

Bruce Randall
Head of Service Operations Product Marketing, ServiceNow

Nancy Robinson
IT Field Services Supervisor, Health First, Inc.

Vicki Rogers
Senior Service Delivery Manager, Georgia Institute of Technology

Greg Sanker
HDI Business Associate and Senior IT Leader, ITSMTransition

Chris Savio
Director of Product Marketing, Rescue, GoTo

Josh Streets
HDI Business Associate and Founder, The Scoreboard Group

Jessica Szalla
Director, Technology Systems, Giant Eagle

Doug Tedder
HDI Business Associate and Principal Consultant, Tedder Consulting LLC

Arianna Theofan
Consultant, TopDesk

Patrick Von Schlag
President, Deep Creek Center Inc.

Lorraine Williams
Exec IT Director, Manatee County Sheriff

Robert Woods
Principal Consultant, Scrum Inc

2023 Sponsors

DIAMOND SPONSOR:
• Halo ITSM

PLATINUM SPONSORS:
• Atlassian US, Inc.
• Freshworks

GOLD SPONSORS:
• GoTo Technologies
• ManageEngine
• ServiceNow
• TOPdesk

SILVER SPONSORS:
• InvGate
• Nimble Evolution
• Snow Software Inc.
• Splashtop