Service Management World 2024 | Informa Tech | 17 November 2024 | Loews Sapphire Falls Resort, 6601 Adventure Wy, Orlando, FL 32819

With three decades of experience as a resource for service management and technical support professionals, HDI doesn’t just stay ahead of industry trends—we help set them. Let our program, our experts, and your fellow attendees help you embrace today’s ever changing landscape. Attend the definitive event for Service Management professionals and propel your business and career forward. Reserve your spot today!

Why Attend?
Join Your Peers at This Innovative and Immersive Event!

Do you believe a service management-focused culture can be a catalyst for transforming an organization?
If you’re nodding your head, there’s only one place you should be in this event.
SMW is the definitive event for service management leaders—a conference and expo totally focused on helping you manage changing customer and business expectations, discover emerging resources and technologies, and stay ahead of evolving practices and frameworks.
Everything shaping the future of service management comes together in the most productive and valuable week of your year.

5 Reasons to Attend:
• Focus on nothing but service management for a few days and advance your implementation projects in the right direction.
• Gather tools, templates, and worksheets to guide (and save time on) your next service management project.
• Collaborate with bright minds and build a network of invaluable resources and contacts to lean on when the going gets tough.
• Effectively implement projects and policies you learn at SMW to save your organization significant time and money.
• Help your organization stay competitive by learning and sharing what’s on the minds of the trailblazers driving our industry forward.

SMW is here to show you what’s new in service management.
• Network with 600+ Attendees
• Learn in 50+ Workshops and Sessions
• Innovate with 30+ Solution Providers

With rapid change affecting support and service management more than ever before, there’s one thing we can be sure of: the knowledge you gain on this event will help you move your organization forward. Here, you will find 65+ sessions, roundtables and resources covering the latest industry topics and insights you seek on essential areas, including customer experience, knowledge management, metrics reporting, employee engagement, staffing on a budget, and more.

2024 Speakers

KEYNOTE SPEAKERS:

Jim Davidson
Resilience Expert & Everest Expedition Climber

Kian Gohar
Founder of Geolab, Author, Futurist

Michael Fuson
Vice President, Senior Solutions Architect of Excalibur Data Systems, a Halo ITSM Partner

Sara Frasca
Global Innovation Expert, Leader, Award-Winning Entrepreneur

2024 Sponsors

DIAMOND SPONSORS:
• Halo ITSM

PLATINUM SPONSORS
• Atlassian US, Inc.
• Freshworks

GOLD SPONSORS:
• GoTo Technologies
• ManageEngine
• ServiceNow
• TOPdesk

SILVER SPONSORS:
• InvGate
• Nimble Evolution
• Snow Software Inc.
• Splashtop