Shared Services and Outsourcing Forum Middle East 2019 | IQPC | 3 September 2019 | The Nile Ritz-Carlton, 1113 Corniche El Nil, Ismailia, Qasr an Nile, Cairo Governorate 11221, Egypt
Venue
The Nile Ritz-Carlton
The Nile Ritz-Carlton, 1113 Corniche El Nil, Ismailia, Qasr an Nile, Cairo Governorate 11221, Egypt
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| Event Date |
Tue Sep 3 EET - Wed Sep 4 EET (over 5 years ago)
In your timezone (EST): Tue Sep 3 2:30am - Wed Sep 4 11:00am |
| Location |
The Nile Ritz-Carlton
1113 Corniche El Nil, Ismailia, Qasr an Nile, Cairo Governorate 11221, Egypt |
| Region | EMEA |
Details
Shared services and global business service operations must embrace digital operations to drastically improve their customer journey, take internal processes to the next level, tap into a diverse talent and deliver additional ROI.
Yet evolving to digitalisation can deliver challenges like no other!
Speakers
2019 Speakers
H.E. Amr Talaat
Minister of Communications & Information Technology, Egypt
Hala El-Gohary
CEO, Egyptian IT Industry Development Agency
Arthur Seidl
Vice President Global Business Process Optimization, Finance & HR Services, Deutsche Post DHL
Steve Rudderham
Head of Global Business Services, AkzoNobel
Paul Raddon
Head of Operation, Global Services Centers, HSBC
Dr. Rene Zimmermann
Vice President, ABB Global Business Services Centre
Amani Rabei
Head of VSS Egypt/ Global Head of CARE, Vodafone Shared Services
Dr. Kenneth Lei
Leader of Robotic & Cognitive Automation Europe & The Middle East, Deloitte
Abderrahman Benouhoud
Vice President Finance, Middle East & Africa, Accor
Magued Mahmoud
Vice President, Egypt Center of Excellence, Dell Technologies
Elias van Herwaarden
EMEA Service Leader/Global Location Strategies, Deloitte
Salah Metwali
People Experience & Operations Director North Africa, Middle East, Turkey and Russia, Unilever
Mohamed Sami
Head of Technology Shared Services Egypt, Vodafone Shared Services
Sagar Vaswani
RPA Lead, Majid Al Futtaim
Anil Bhavnani
Director BPO and Digital Transformation - India Site Leader, Pfizer
Karim Raslan
Director, Global Services, RSA
Frances Woodworth
Head of Egypt MSI Center and Deputy Site Leader, Orange Business Services
Sameh Abou Zeid
GSC Center Director, HSBC Egypt
Mohamed Wahdan
Head of Finance Shared Service Center Developing Middle East and Africa, Mars
Kerry Hallard
CEO, Global Sourcing Association
Marina Netto
Global Head of CX Lab & Strategic Sales Support, Teleperformance Group
Martin Janzen
Managing Director Cairo, Simon - Kucher & Partners
Mark Hentschel
Head of Processes and Steering, Deutsche Telekom Services Europe AG
Peter Sexton
Executive – Global Operations Finance, GE MENAT & SSA
Mohamed Samir
Market Head of Services Middle East and Africa, Nokia Networks
Hatem Selim
Head of META SSC, Ingram Micro
Sponsors & Partners
2019 Sponsors & Exhibitors
HOST PARTNER:
• Information Technology Industry Development Agency
CX PARTNER:
• Teleperformance Egypt
SPONSOR:
• Deloitte
NETWORK PARTNER:
• Xceed
SUPPORTING PARTNER:
• Raya Contact Center
• BDO Esnad