Shared Services Summit 2024 | Cvent | 21 March 2024 | Carahsoft Conference Center, 11493 Sunset Hills Road, Reston, VA 20190

This event concept of sharing a service or critical expertise across multiple business or mission functions within a particular agency or across multiple agencies has been around for many years with the intent of building high-quality capacity through economies of scale. The goal for Shared Services is to improve quality, consistency, and timeliness, reduce duplicative investments, and provide cost effectiveness of service delivery to customers that leverage shared best practices and improved performance. Through the sharing of these services, agencies can reduce administrative burdens and increase collaboration enabling individuals to focus on more mission-centric activities.

The government’s adoption of shared services has not been as rapid or wide-spread as originally intended. The primary focus areas have been Human Resources, Financial Management and Cyber Security and Grants; however, there is interest being explored on how technology and Generative AI can add a new dimension, a next generation of Shared Services, and expand the concept amongst other activities such as artificial intelligence/machine learning, data and data analytics, call centers, SCIFS, digital services, assisted acquisition, global delivery models/networks, labor arbitrages, facilities management, etc.

The summit will provide updates from key government agencies, international organizations, FedRamp, and large national organizations that have enacted a shared services enterprise using Generative AI and other technologies in the process. The intent of this Summit is to provide registrants with new ideas, concepts, structures, and designs for shared services that work successfully in organizations and/or internationally and to review new steps, ideas, and recommendations for the new administration’s consideration during the 2024-2025 transition process.

Objectives:
• Learn about new shared services ideas and concepts that have been used successfully with technology and AI.
• Hear from Subject Matter Experts on design, buy-in, development and implementation steps to achieve their goals and objectives.
• Learn about the outcomes derived from successful use cases.
• Hear about the importance of engaged and knowledgeable employees that are interested in driving the changes.
• Learn about SSLCs recommended government-wide shared services policy.

2024 Speakers

KEYNOTE SPEAKERS:

Kristy Daphnis
Governmentwide Human Capital and Personnel Policy and COVID-19 Operations Lead, U.S. Office of Management and Budget

Susan Dorr
Chief Information Officer, Office of the Director of National Intelligence

Lisa Mihalik
Vice President for HR Services, IBM

SPEAKERS:

Braye Cloud
Lead, Office of Field Operations, U.S. Department of Labor

Matthew Cornelius
Managing Director, Federal, Workday

Kate Darling
Assistant CFO for Financial Systems, U.S. Department of Housing and Urban Development

Bridget Deary
Associate Partner, Digital Strategy Consultant, Project Executive, IBM

Bonnie Evangelista
Tradewind Executive Lead, Plans, Budget and Acquisition Directorate, U.S. Department of Defense

Janice Haith
Senior Director, Federal Strategy & Business Development, Oracle

Stephen Hosley
Senior Vice President, Global Business Services, Estee Lauder

Scott Jones
President, Canada, Public Affairs and Corporate Services

Shelly Roslin
Business Development, Public Sector, Genesys

Brian Stauffer
Director, Public Sector, Paperless Innovations

James Sheire
Branch Chief, U.S. Department of Homeland Security, Cybersecurity and Infrastructure Security Agency

Robert Wuhrman
Director, Shared Services Program Implementation Office, Office of Government-wide Policy, General Services Administration

Presenters
Christopher Beck
Director of Fiscal Accounting, U.S. Department of the Treasury

Bob Leavitt
Deputy Assistant Secretary and Chief Human Capital Officer, U.S. Deparment of Health and Human Services

2024 Sponsors and Partners

DIAMOND PREMIER SPONSORS:
• CGI
• Maximus

GIGABYTE SPONSOR:
• Oracle Cloud

PLATINUM SPONSOR:
• Bixar

SILVER SPONSOR:
• Workday

GOLD SPONSOR:
• Atlassian

SPECIALTY SPONSORS:
• SMX

PARTNER PAVILION:
• CGI
• Maximus
• Oracle Cloud