Small and Medium Retailers Forum 2019 | Conferenz Ltd | 22 July 2019 | SKYCITY Convention Centre, 88 Federal St, Auckland, 1010, New Zealand

Bringing together store owner-operators and small high street retailers in a half day forum to hear expert presentations on how to build great small to medium businesses that thrive in today and tomorrow’s environment.

Themes covered include:
• Attracting talent and creating a great SME workplace culture
• Going from 1 to 10 – how we scaled and succeeded
• Adding online to your offering – Omni channel for the small retailer

With one eye on today and one eye on tomorrow, the Summit will traverse the topics that are critical to New Zealand retailers to survive in today’s rapidly changing competitive environment. New technology and the demand for sustainable and ethical products in supply chains and packaging are putting pressure on business-as-usual models, encouraging innovation and collaboration to remain competitive.

Capitalise on new opportunities to partner, uncover new technologies and new supply chain solutions to support the store of the future. Understand how vertical integration, strong product provenance and outstanding customer experiences can trump the global giants whilst retaining margin.

Retail NZ Summit Themes
The meeting place for big box to small retailers and e-tailers, manufactures, government & regulators, suppliers and consumer groups to discuss the New Zealand retail environment. The one-day summit will be divided into the following themes:

• Driving the future of retail
• Disrupting in the retail space
• Review , Regulation and compliance
• Keeping on top of retail in New Zealand
• Demographics & Customer Insight Trends – Profiling New Zealand’s Digital and Analogue Customers
• Attracting the best – Building an industry brand for Retail NZ Inc
• How Automation & AI will transform Retail
• Digitisation of the Customer Journey at The Warehouse Group
• The Subscription Economy - how partnering and bundling will differentiate your value proposition
• Integrating online platform with the bricks and mortar experience – what’s the secret sauce?
• Commerce Commission Address – Market Studies Afoot
• Retail’s workforce edge – how the gig-economy can play into the industry advantage
• The Regulators Panel – Commerce Commission, Consumer NZ and Advertising Standards Authority
• Preventing & mitigating fraud
• Sustainability and the Circular Economy – how industry and government can work hand in hand
• Crossing the Ditch – why have Kiwi brands struggled in Australia, and what Restaurant Brands did second time round to be successful
• When it all goes wrong – learning from the coal-face of insolvencies

2019 Speakers

CHAIR:

Brendon Lawry
CEO, Liquorland

INTERNATIONAL KEYNOTES:

Liza Schillo
Senior Manager, Global Product Sustainability, Levi Strauss & Co.

Professor Jonathan Reynolds
Academic Director, Oxford Institute of Retail Management; Deputy Dean, Said Business School, University of Oxford

FEATURED SPEAKERS:

Andrew Taylor
Head of Theta Digital, Theta

Antonia Horrocks
GM Competition and Consumer, Commerce Commission

Dominick Stephens
Chief Economist, Westpac

Gary Blumgart
Head of Theta Analytics, Theta

Greg Harford
General Manager Public Affairs, Retail NZ

Hilary Souter
Chief Executive, Advertising Standards Authority

Jonathan Elms
Sir Stephen Tindall Chair in Retail Management, Massey University

Julie Evans
CEO, Rodney Wayne

Kevin Rowland
General Manager Information Technology, EziBuy

Maria O’Halloran
CEO, Ballantyne & Co

Michelle Anderson
Chief Digital Officer, The Warehouse Group

Pejman Okhovat
CEO, The Warehouse Group

Ruth Riviere
Country Manager, Mastercard

Suzanne Chetwin
Chief Executive Officer, Consumer NZ

2019 Sponsors, Partners and Supporters

HEADLINE & DINNER SPONSOR:
• Westpac

PLATINUM SPONSOR:
• Mastercard

GOLD SPONSORS:
• Visa
• UnionPay
• Z Energy
• Theta

AWARD SPONSORS:
• Visa
• UnionPay
• Z Energy
• Theta

EXHIBITORS:
• Nielsen
• New Zealand Couriers
• Customer Radar
• BVT
• Employment New Zealand
• Sektor
• HP

MEDIA PARTNERS:
• ICG
• The Register

SUPPORTING ORGANISATIONS:
• NZ Food & Grocery Council
• NZACS
• NEWMARKET BUSINESS ASSOCIATION
• Takapuna Beach Business Association
• Retail Interiors AssociationBooksellers NZ