Hilton London Syon Park
Hilton London Syon Park, Park Rd, Isleworth TW8 8JF, UK

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Event Date Wed Oct 20 UTC - Thu Oct 21 UTC (4 days ago)
In your timezone (EDT): Wed Oct 20 4:00am - Thu Oct 21 1:00pm
Location Hilton London Syon Park
Park Rd, Isleworth TW8 8JF, UK
Region EMEA

This event shared services and GBS leaders from the UK & Ireland have long been at the forefront of value creation, innovation and digital transformation. As the global industry on the cusp of recovering from the pandemic, it is absolutely the crunch time and prime opportunity to for the industry to come back together as community again to navigate the path forward. As loud as we can, SSON calls for the UK & Ireland’s shared services and GBS leaders to come together this October to debate forward-thinking topic areas and provide clarity for the road ahead for digital transformation, GBS evolution and future of work!

As we have done so many times pre-COVID, We will once again bring together the most experienced and progressive leaders from top brands to showcase how they have stepped up to the plate at the critical moments in the past year, key lessons learned, and more importantly new strategies best re-engineer processes, digitise business services and deliver utmost performance while improving customer experience. Furthermore, we will focus on we can continue to drive deeper and robust organisational transformation to support key business objectives.

SSOW UK&I Leaders Summit is set to reunite the best of the best from the industry. Regardless on where you are on your SSC journey, now is the time to reconnect, review, and recalibrate your operations in light of new operating conditions and world transformed, together!


2021 Speakers


Bobby Abraham
Global VP – Finance Architecture, Change & Transformation (FACT), AstraZeneca

Sarunas Suipis
EVP/GM, The Citco Group


Phil Priest
SVP, GBS, Smith & Nephew

Florence Mui
Senior Vice President, Head of Global Business Services, Philips

Jules Radford
VP, Finance Operations, Inmarsat

Sanjay Patel
SVP & Global Head, Takeda Business Solutions

Davis Aguilar
Global Process Owner, Hire to Retire, Kimberly-Clark

Maria Salvatore
Former Director of Shared Services and Master Data Governance, BMI Group

Fraser Kirk
VP HR Transformation & Systems, GKN Automotive

Rajesh Kumarapuram
Global Support Functions Transformation, GSK

Salvatore Russo
GBS Strategy Director, AstraZeneca

Geeta Malhorta
Head Integrated Business Services Transformation, Philip Morris International

Richard Williams
CFO, Mars Global Services

Nadia Hutchinson
Global Human Resources Operations Director, Kantar

Peter Evans
Director Service Experience, BSO, LEGO

Tim Hammonds
Director GBS Finance, Groupe PSA

Astrid Hartmann
Director of Group Business Services, Rolls-Royce plc

Edouard Mac Nab
Head of Global Business Services, RB

Lizzy Bowling
Senior Director, Head of Global Performance Management, Global Business Services, Astellas Pharma Europe

Marcus Millership
Director, GBS Transformation and People Services

Andrei Popov
IS Transformation, Asahi Europe International

Simon Cunniffe
People Services Director, Easyjet

Andreas Manolis
Head of Innovation & Strategy, Group Business Services, BT

Sponsors & Partners

2021 Speakers and Partners

• BlackLine
• Glantus
• HighRadius
• insightsoftware
• Re:infer
• Scottish Development International

• The Business Transformation Network
• HR Monk
• Intelligent Sourcing