SSOW Virtual Exchange 2021 | IQPC | 4 May 2021 | Estoril Congress Center, Av. Amaral, 2765-192 Estoril, Portugal

For many organisations and business leaders, 2021 is set to be the year of recovery, pathfinding for the new normal and institutionalise the good practices we have learned on resilience and agility from the global pandemic crisis. For GBS and Shared Services leaders, not only does the above ring particularly true, it is also a year requiring a massive step up. More than ever, GBS needs to step up in so many different ways: leading back office integration, championing digital transformation, incubating innovation to fuel organisational transformation, whilst continue to find new ways of delivering value.

Many new trends have emerged as well: developing and managing virtual and remote service centres, orchestrating the future of hybrid operating model, furthering the journey of data visualisation, and more importantly becoming the catalyst and the integral part of the organisational growth narrative.

Continuing with the digital set up, SSOW Europe 2021 will push the boundaries of innovation on event formats and look to tackle these urgent topics to continue driving and re-imagining the future of the GBS and Shared Services industry together with our community.

2021 Speakers

Alexandre Alves
Global Head of Integrated Operations Design, Unilever

Pedro Berrocoso
Global Intelligent Automation Lead, Takeda Pharmaceutical

Martin Boakes
EU Managing Director, Enate

Riccardo Calliano
Head of Global Finance Capabilities and Talent, GlaxoSmithKline (GSK)

Luca Condosta
Group Finance Record to Report Process Owner, ABB

Aurélien Coq
Order-to-Cash Product Manager, Esker

Johan Eckerstein
Vice President Global Services, Oriflame Cosmetics

Judith Garcia Galiana
Vice President, Global Service Centers, 3M

Kamila Grembowicz
Head GBS Delivery Excellence and Transitions, JTI

Astrid Hartmann
Director of Group Business Services, Rolls-Royce plc

Mark Haywood
Vice President of Sales – EMEA, AppZen

John Heighway
VP Business Development UK & Europe, PRGX

Harry Holt DSO OBE
Chief People Officer, Rolls Royce

Lars Hölzer
Head of Global Business Services Operations, Lufthansa

Nadia Hutchinson
Global Human Resources Operations Director, Kantar

Kapil Jain
SVP and Global Head of Sales and Enterprise Capability, Infosys BPO

Branko Krstich
Order-to-Cash Lead, Nestlé Business Services Lisbon

Kai-Eberhard Lueg
Head of Business Process Shared Services and Finance Shared Services, Siemens

Barry Matthews
Founder & Managing Directors, re-source

Gregor Miklavčič
European IT Manager, URSA

Florence Mui
Senior Vice President, Head of Global Business Services, Philips

Edouard Mac Nab
Head of Global Business Services, RB

Phil Priest
Senior Vice President Global Business Services, Smith & Nephew

Reto Sahli
Group Chief Information Officer, Asahi Europe & International

Vangelis Savvas
General Manager, EMEA Global Service Centres, 3M

Michael van der Steen
Global Vice President of Order to Cash, adidas

Damian von Wenczowsky
Global Transformation Lead, Bayer

Ali Sadat
VP of Product, AppZen

Alex Fraser
Senior Director, Global Business Services Finance EU & ANZ, McDonalds

Suzanne Leopoldi-Nichols
President of Global Business Services, UPS

Syazana Lim
Lead Research Analyst, SSON Analytics

Josefien Glaudemans
Partner, Buck Consultants International

Sanjay Patel
Senior Vice President and Global Head, Takeda Business Solutions

Graham Gornall
Managing Director, Business Services, ELFS Shared Services, a business division of Salford Royal NHS FT

Geeta Malhotra
Head Integrated Business Services Transformation, Philip Morris International

Chris Gunning
Manager Transformation Services, Global Finance Process & Services, The HEINEKEN Company

Rakesh Sangani
CEO & Founder, Proservartner

SSOW IMPACT AWARDS JUDGES:

Chris Gunning
Manager Transformation Services, Global Finance Process & Services, The HEINEKEN Company

Bobby Abraham
Vice President Finance Transformation, AstraZeneca

Lafras Moolman
Performance Improvement, CRH

Irina Chernousenko
Director, Finance Operations, Zalando

Phil Priest
Senior Vice President Global Business Services, Smith & Nephew

Joanne Griffin
EMEA Accounting Operations Director, Former LinkedIn

Fraser Kirk
VP HR Transformation & Systems, GKN Automotive

Kamila Grembowicz
Head GBS Delivery Excellence and Transitions, JTI

Mike Stops
Group Director Service Centres, NSG

Sarunas Suipis
Vice President Operations and Managing Director, Western Union Processing Lithuania

Ramkumar Ramaswamy
General Manager, Strategy Finance Operations, Shell

Deborah Kops
Industry Influencer and Shared Services Expert, Sourcing Change

Maciej Piwowarczyk
Head of Global Business Services, Discovery Communications

2021 Sponsors and Partners

VIRTUAL EXCHANGE SPONSOR:
• ABBYY
• Appzen
• Cognizant
• Enate
• Glantus
• HighRadius
• Infosys BPM
• Scottish Development International

VIRTUAL SUMMIT SPONSOR:
• ABBYY
• ADAPTIVE Solutions & Advisory Group
• Appzen
• Enate
• Esker
• Glantus
• HighRadius
• Infosys BPM
• Invest Lithuania
• PGRX
• Proservartner

MEDIA PARTNER:
• Outsourcing & More
• Outsourcing Portal