Venue
Online Event

What is Qwoted?

Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.

Event Date Tue Feb 9 EST - Thu Feb 11 EST (9 months ago)
Location Online Event
Region Americas
Details

Facing sudden changes in marketplace conditions, customer expectations and employee work environments, many companies understandably spent 2020 in "response mode."

That reactive mindset will not suffice in 2020. Rather than merely minimizing the cost of change, customer-centric brands will identify the opportunity for value. They will implement strategies, processes, and technologies for turning digital engagement, automation, and remote work into competitive advantages. They will also anticipate and prepare for future change, ensuring that their contact center and CX operations will always thrive - no matter what is happening in the world.

This online event will uncover strategies for turning the events of 2020 into a strategic roadmap for 2021 and beyond.

Session Spotlight:
• Lessons Learned in Designing Future-Proof CX
• Ignore Your Customers (And They'll Go Away): How to Build the Ultimate Customer Service Experience in Modern Times
• 5 Easy Strategies for Driving Better CX Today

Speakers

2021 Speakers

Kim Barna
Director of Sales and Service, Verizon

Brian Cantor
Principal Analyst, CCW Digital Director, CCW Digital

Alison Lichtenstein
Head of Customer Experience Design, Dow Jones

Kathy Neff
Product Marketing Director, Customer Service Management, ServiceNow

Paul Selby
Product Marketing Director, Customer Service Management, ServiceNow

Micah Solomon
Author, High-Tech, High-Touch Customer Service, Customer Service Contributo, Forbes.com

Matt Wujciak
Analyst, Staff Writer, CCW Digital

Spencer Wiedeman
Head of Go to Market, Airkit

Manish Rai
Head of Product Marketing, Appian

Richard Correia
Director of WFO Product Marketing, NICE

Gaurav Chugh
Partner, IBM

Sponsors & Partners

2021 Sponsors

• Service Now
• Appian
• NICE
• EPOS
• Airkit
• IBM
• Talkdesk
• Confirmit