Crowne Plaza Sydney Darling Harbour
Crowne Plaza Sydney Darling Harbour, 58 Bathurst St, Sydney NSW 2000, Australia

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Event Date Tue May 11 AEST - Thu May 13 AEST (5 months ago)
In your timezone (EDT): Mon May 10 7:00pm - Thu May 13 2:45am
Location Crowne Plaza Sydney Darling Harbour
58 Bathurst St, Sydney NSW 2000, Australia
Region APAC

No longer just the domain of SaaS or traditional subscription markets like Netflix, the COVID-19 pandemic has thrust the necessity for CX led, digital, subscription business models into the spotlight, whatever your business size, industry or whether you’re B2B or B2C.

The 2nd annual Subscription Summit will gather together the brightest minds in this new era of deeper customer engagement to paint the picture for the future and solve the challenges of today. Sharing best practice and insights as subscription-based commerce infrastructure becomes a new norm, learn which strategies your business should be leaning in to, and which ones to leave behind, including:

• Stepping up your subscription strategy – market analysis insights to maximise key targets
• Developing specific products and services to upsell, cross sell and personalise your offering
• Communication is key – how to effectively position package or pricing changes and not risk customer churn
• Acquisition or retention? Where to re-focus your strategy
• How to embed your products and services to become an essential part of your client’s business


2021 Speakers

Crispin Blackall
Managing Partner, Creates Digital

Richard Brett
Chief Executive Officer, opr

Matt Brown
Director-Product Management , Foxtel

Matt Bullock
Chief Executive Officer and Founder, Spinify

Andrea Dixon
Senior Marketing Director, JAPAC, Docusign

Chris Harvey
Managing Director, Media Rights Value

Joel Hauer
Founder, Liquor Loot

Emma Hendry
Non Executive Director, TIKS

Ben Hershman
Chief Operating Officer, Carly

Ben Kidney
Head of Digital Engagement, Amazon Web Services (AWS)

Michelle Klobas
Services Director, Gallagher Bassett (GB)

Tom Lawrence
Founder & Director, Swanky Socks

Ryan Macpherson
Chief Executive Officer, Coassemble

Prashant Mohan
Chief Marketing Officer, Sharesight

Mark Renshaw
Chief Marketing Officer, Siteminder

Courtney Rogers
Chief Executive Officer, Court & Co

Natalie Screen
General Manager Customer Success, Xero

Davinia Simon
Head of Channel and Alliances, ANZ & Amazon Web Services (AWS)

Ed Stevens
Entrepreneur in Residence / Electric Vehicle Subscriptions, AGL Energy

Anthony Svirskis
Chief Executive Officer, Tribe

Phil Wallace
Business Manager, Cloud Services , Macquarie Telecom Group

Paul Winslow
Chief Marketing Officer , Aspire42

Daniel Young
Managing Director, Pulse, part of Ogilvy PR