Succeed In The Digital Era With Cloud Communications 2023 - Malaysia | OpenGov Asia | 20 November 2023 |

Communications are considered strategic, mission-critical investments that provide competitive advantages. In order to sustain competitive advantages, private organisations and government agencies must ensure their investments are future-proof. They must ensure the platform evolves public services, improves citizen engagement, and embraces digital transformation when selecting their UCaaS solution.

To capitalise on growing customer demand, a plethora of cloud communications offerings are now available. From essential IP telephony to comprehensive UCaaS application suites, these solutions vary in functionality, pricing, reliability, and user experience.

To future-proof their cloud communications investments and more effectively transform into highly collaborative workplaces, visionary organisations and government agencies are focusing on the following criteria when adopting UCaaS:

• Innovative, collaboration-centric UCaaS solutions offering rich, yet intuitive user experiences (UX) to ensure broader adoption within the organisations and greater user benefits
• Cloud-native platforms enabling rapid innovation to more nimbly respond to the fast-evolving worker, customer and public needs
• Video-first solutions, designed with the performance requirements of high-quality video conferencing services, to address the growing demand for visual and/or blended multi-modal communications, particularly among new transformation projects must ensure worker generations that the new solutions strongly fit current prerequisites as well as evolve
• Architectural extensibility to enable providers, third-party developers and organisations to easily and cost-effectively meet the future requirements

You Will Learn Methods To:

• Explore how unified communications technology can provide organisations with a highly efficient and effective communications platform
• Understand how unified communications can improve service delivery efficiency
• Discover how unified communications could help organisations and government agencies maximise their resources
• Investigate how a unified communications strategy can accelerate procedures, deployment, and flexibility in offering high-volume information sharing without constraints
• Examine reducing costs and maximising valuable organisational resources despite increased coverage and capacity for communications
• Ensure compliance with data privacy laws by understanding security components in cloud communications
• Master unified communications strategy as an effective tool for greater financial and economic inclusion
• Uncover how unified communications technology supports integration and collaboration among multiple organisational stakeholders

Who Should Attend?

• Chief Information Officers
• Chief Technology Officers
• Chief Digital Officers
• Chief Innovation Officers
• Chief Transformation Officers
• Chief Customer Officers
• Chief Operating Officers
• Heads of IT Operations
• Heads of Customer Experience
• Heads of Operations
• Heads of Customer Success
• Senior Vice President of IT Operations
• Senior Vice President of Customer Experience
• Senior Vice President of Operations
• Senior Vice President of Customer Success

2023 Speakers

Nathan Guy
Head of UCaaS, Asia Pacific, Zoom

Jayraj Nair
Customer Experience Lead, ASEAN, Zoom

Mohit Sagar
CEO & Editor-in-Chief, OpenGov Asia