Telephone Consumer Protection Act (TCPA) for Financial Institutions 2022 | ProBank Austin | 11 May 2022 | Webinar
Venue
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| Event Date | Wed May 11 EDT (over 2 years ago) |
| Location | Webinar |
| Region | Americas |
Details
TCPA generally regulates “robocalls” and telemarketing – the use of automatic telephone dialing systems and artificial or prerecorded voice messages – including the national “Do-Not-Call” registry. As financial institutions generally don’t engage in these activities, we normally have not had to focus or worry much about TCPA rules.
However, there are some surprising ways in which the TCPA could apply – for example, the TCPA has been interpreted to apply to certain text messages. What if, as part of its efforts to quickly combat potential fraud, an institution would like to send an automated text message regarding a questionable transaction to alert the customer? What about collection efforts by phone or text message?
In addition to FTC interpretations, last year the Supreme Court interpreted the definition of “automatic telephone dialing system” which may impact our understanding of when an institution is subject to the rules.
The goal of the webinar is to address how can an institution contact their customers without violating the TCPA. Accordingly, we will discuss the TCPA rules in detail, including the basic TCPA restrictions regarding automated telephone messages and other aspects that may affect financial institutions’ communications with their customers. We will also address the Supreme Court’s decision last year and the potential effect on our approach with TCPA compliance.
What You Will Learn:
A comprehensive review of the TCPA, including:
• Background
• How the TCPA may apply to institutions’ activities
• Basic restrictions regarding telephone calls/messages
• Do-Not-Call registry
• Text messages and SMS
• Overview of state laws
Format/instructional Method: Group Internet Based.
An online presentation and any additional supplemental materials, as applicable, will serve as the basis of the presentation. You will have the option to stream the audio through your computer or dial-in using a telephone number/PIN. Ample time will be dedicated to taking questions from attendees. Be sure to submit your questions during the webinar, as we are unable to offer telephone or email support after the presentation.
Speakers
2022 Speaker
PRESENTER:
Anetria Cohen
Vice President, ProBank Austin