The 5th Annual Customer Experience Management Asia Summit 2017 | Customer Experience Management Asia | 12 September 2017 | Singapore, Singapore

Asia's Premier CX Summit is back and bigger than ever!

The age of the customer is now upon us. How adept are we, as businesses, in meeting and matching the heightened expectations of our digital-savvy customers?

Delivering great customer-experience (CX) is and will never be an easy task. Our customers are changing and it is imperative to stay ahead of the game. Transitioning into a customer-centric organisation in every aspect will be the winning key to increasing market shares and maintaining competitiveness. With that in mind, the summit this year will feature 60+ CX industry leaders taking the stage to share best-in-class CX strategies including demonstrating CX ROI, building a customer-first digital ecosystem, unfiying CX across the organisation, enhancing the brand expereince, structuring your VOC programs and more!

Heath Adams
Regional Director Asia Pacific
Dapresy

Rahul Asthana
Regional Marketing Director
Kimberly-Clark Corporation

Louise Barclay
Director Core Customer Insights
IAG

Tim Barker
Director, Customer Experience Management
Confirmit

Troy Barnes
Chief Customer Officer
AIA Malaysia

Tom Blackman
RVP Sales Asia
Zendesk Singapore

Alain Boey
Former SVP & Head of Transformation Management
Bank Simpanan Nasional

Chris Brown
Director Customer Experience Management
Confirmit

Andrew Calvert
Sales Operations Director
Miller Heiman Group

Kamal Chandramohan
Director Mobility Practice
Aspire Systems

Panchali Chandrashekhar
Head Global Customer Experience Hub
Atlas Copco

Finny Chellakumar
Head of Digital Business
Aspire Systems

Kate Christiansen
Author & CEO
The Adaptive Advantage

Sandra De Zoysa
Group Chief Customer Officer
Dialog Axiata Plc

Bartosz Demczuk
Sales Director
Comarch

Carol Fong
Director, General Business Sales
Salesforce

Neil Frith
Chief Operating Officer
AXA Life Insurance Singapore

Jean-Daniel Gauthier
CCO
Digital Billions

Adam Geneave
Vice President - Customer Experience
Wyndham Vacation Resorts Asia Pacific

Philipp Gockel
Global Senior Manager Customer Delivery Experience
Schneider Electric

Wynthia Goh
Chief Digital Officer Asia
Aviva

Shefali Gupta
SVP DBS Improvement Program
DBS Bank

Dominic Hoffmann
SVP, Regional Head of Customer Experience
Lazada Group

Gareth James
Solutions Engineering APAC
Interactive Intelligence

Leslie Joseph
Senior Director Marketing
[24]7 Inc.

Nicki Kenyon
VP, Digital & Marketing Transformation APAC
Visa

Mike Keohane
Senior Enterprise Account Executive
Zendesk Singapore

Shekar Khosla
Chief Commercial Officer
Kellogg Company

Prem K. Kiswanath
Co-Founder & Chief Brand Officer
CloudCherry

Dr Shonali Krishnaswamy
Researcher & Data Scientist
Institute for Infocomm Research (I2R), A*STAR

Saji Kumar
Managing Director
Market Probe

Nik Laming
General Manager Loyalty Division
Cebu Pacific Air

Jessica Li
Director of Customer & Logistics Services
Johnson & Johnson Vision Care

Andrea Lim
Solutions Consultant
Medallia

Mark Liversidge
Chief Marketer & VP Asia Pacific
Hilton Worldwide

Kristi Mansfield
Director CX Strategy & Transformation
Oracle

Yasir Manzoor
GM Video Services
PTCL

Bill McMurray
Managing Director APAC & Japan
Qualtrics

Alyona Medelyan
CEO
Thematic

Balasz Molnar
Head of Marketing Strategy & Campaigns APAC
Uber

Laxman Murugappan
Co-Founder & Principal Consultant
Academy of Customer Experience

Cecily Ng
Area Vice President - Enterprise Sales
Salesforce

Sherie Ng
Managing Director, Strategic Region, Enterprise Group
NICE

Annie Ong
Regional Sales Director, Enterprise Sales
Salesforce

Sandie Overtveld
Vice President Sales APAC
Zendesk

Kalpesh Parmar
Customer Collaboration Director, Global Sales
Unilever

Silvia Petroni
Head of Product Range Management & Innovation
LafargeHolcim Asia Pacific

Dale Preston
Head of Customer Voice
Coles

Jean-Marc Provost
Head of Digital Solution APAC
Genesys

Chris Reed
Global CEO & Founder
Black Marketing

Toni Ruotanen
Country Manager
honestbee

Stephane Sanchez
Global Customer Experience Project Manager
Caterpillar

Peter Shankman
Author
Zombie Loyalists: Using Great Service to Create Rabid Fans

Peter Shankman
Author
Zombie Loyalists: Using Great Service to Create Rabid Fans

Molly Shea
Senior Vice President & General Manager
Western Union

Manpreet Singh
Managing Director, Head, Group Customer Experience Management
CIMB Group

Roshandev Singh
Enterprise Business Manager
LogMeIn

Pooja Sodhi
Head of Digital & E-commerce
The Dairy Farm Group

Brian Solis
Principal at Altimeter Group, a Prophet Company & Author
X: The Experience When Business Meets Design

Jimmy Storrier
General Manager Asia
JBA Digital

Rod Strother
VP Digital Transformation
Starhub

Lipika Subbiah
Enterprise Account Manager
MHI Global

Kenji Suzumura
Executive Vice President & Founder
Plus Alpha Consulting

Joshua Tan
Head of CRM
Zalora

Simon Tate
Area Vice President, Commercial Sales
Salesforce

Raymond Teo
Certified Lego Serous Player Facilitator & Regional Six Sigma Master Black
Linde Gas Asia

Joseph Toh
CEO
Digital Billions

Simon Trilsbach
General Manager, Experian Data Quality
Experian

Jasper van Veen
SVP, Head of Digital Innovation & UX Design
TMB Bank

Jamshed Wadia
Director of Digital Marketing & Media, Asia Pacific & Japan
Intel

Chris Walls
Head of CRM
Sephora Digital

Wan Ezrin Sazli Wan Zahari
Head of People
AirAsia & AirAsia X

Cyprian Wong
Head of User Experience & Design
UBS Wealth Management

Johann Wrede
Global VP of Audience, Brand & Content Marketing
SAP Hybris

Dr. Michael Wu
Chief Scientist
Lithium

Frank Yazdi
Head of Client Services Asia Pacific Operations
Societe Generale

Genesys
Confirmit
Mieruka Engine
Prophet
Qualtrics