TBA, Austin, TX

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Location TBA
Austin, TX
Region Americas

Banks and Credit Unions had been going through many gradual changes in the past few years. This transformation was accelerated by COVID-19, which pushed them to quickly adapt to new customer behavior and expectations.

At this year’s Future Branches, we are focusing on current themes such as the massive transformation that banks and credits unions are going through, appealing to a customer that wants their bank to seamlessly fit into their life, operating a more efficient branch that inspires customer loyalty and much more!

Since 2016, Future Branches has been THE meeting place to benchmark against the best of the best in financial services.


2021 Past Speakers

Dawn Fabian
Retail Transformation Manager, PNC Bank

Priya Nair
Sr. Manager, Business Transformation, BMO HARRIS

Kathy Jumper
Chief Operating Officer, Members 1st Credit Union

Min Yun
Director, Customer Research and Planning, MFUG Union Bank

Chris Mantie
Vice President of Retail Sales and Service, First Tech Federal Credit Union

Brenda Pino
Vice President, Physical Channels, Operations, BMO Financial FInancial Group

John Lucas
National Banking Center Channel Services Manager, Comerica Bank

Chuck Frederick
EVP, Chief Retail Officer, Academy Bank

Art Stevens
President, Retail Banking, Trustmark Bank

Melissa Perrin
Chief Culture and Communications Officer, First United Bank

Steve Welling
Director of Retail Banking, Cadence Bank

Derrick Harris
Senior Vice President, Branch Operations, PenFed Credit Union

Andres Cueto
VP, Corporate Real Estate, TDECU

Shon Aguero
Chief Banking Officer, Freedom First Credit Union

Karen Bohn
SVP Operations, Justice Fedral Credit Union

Fiona Graham-Pearson
AVP- Manager, Debit Card/ATM Operations, Sterling National Bank

Lone Callahan
VP Member Experience, Alltru Credit Union

Andrea Pruna
SVP, Chief Retail Officer, Northeast Credit Union

Hillary Law
EVP & Chief Experience Officer, Wellby

Chris Turnley
VP Retail, UFCU

LaTicia Piper
High School Branch Director, A+ Federal Credit Union

Kirby Wottrich
Assistant Vice President of Retail Services, A+ Federal Credit Union

Matthew Steilberg
Director of Retail Banking, Citizens and Farmers Financial Corporation

Marc Trull
Branch Operations Director, Champion Credit Union

Kari Solomonson
Vice President, Retail Team Leader, People's State Bank

Ismael “Ish” Eustaquio
Senior Vice President Retail Banking Division, Hawaii State Federal Credit Union

Christofer Sundlof
Director Retail Services, University Federal Credit Union

Bill Kowall
Senior Vice President, Member Experience and Retail Banking, Signal Financial Federal Credit Union

Aaron Vallely
SVP of Retail Experience & Operations, Hawaii State Federal Credit Union

Chip Griffith
Regional President, OneAZ Credit Union

Randy Bresee
Vice President of Member Experience, Rivermark Community Credit Union

Eileen Phelps
Chief Operating Officer, Credit Union of America

Pierre Cardenas
CEO, Capitol Credit Union

Gina Bleedorn
Chief Experience Officer, Adrenaline

Slaven Bilac
CEO & President, AgentIQ

Ben La Macchia
Senior Vice President, La Macchia Group

Nick Barnes
Practice Director, Financial Services, JRNI

Rahn Rampton
Product Manager, Financial Services, Epson

Andy Cease
Manager, Product Marketing, Entrust

Arthur Gilmore
President & CEO, Gilmore Group

Peter Daugherty
Solutions Director, Reflexis

Steve Nogalo
EVP North America Financial Institutions, Cardtronics

Melissa Wong
CEO & Co-Founder, Zipline

Steve Nogalo
EVP North America Financial Institutions, Cardtronics

Rhonda Black
Mobile Branch Manager, Signal Financial FCU

Dan Wenhold
Partner, Real Estate Technology Investment, Fifth Wall

Maureen Daly
Branch Manager, Hiway Credit Union

Ashish Garg
Founder & CEO, Eltropy

Chris Banks
Director, Pyramid Analytics

Laura Worzella
Executive Vice President of Retail Sales and Chief Retail Officer, OneAZ Credit Union

Deborah Pearson
Executive Vice President, Chief Marketing and Experience Officer, OneAZ Credit Union

Patrick Reetz
Senior Vice President of Products & Markets, Revation

Charlene Henson
EVP, Sound Credit Union

Sumit Deshpande
Head of Strategy & Solutions, CRMNEXT

Elizabeth Robillard
Event Director, Future Branches

Jeffrey Baker
President, CCO, Image4

Alex Wilcox Cheek
Head of Design, SigFig

Eric Righetti
AVP of Retail, Community Choice Credit Union

Simon Powley
Senior Director, Head of Banking Advisory Services, Diebold Nixdorf